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Customer Care Centre finalist for ‘Call Centre of the Year’Customer Care Centre finalist for ‘Call Centre of the Year’<p>ENMAX Corporation is proud to announce our Customer Care Centre was chosen as one of the three finalists for the 2013 'Call Centre of the Year Award' by Service Quality Management (SQM) based on first call resolution and employee satisfaction. </p> <a class="ms-rteElement-LargeButton2" href="https://www.enmax.com/Careers/call-centre-awards-finalist">Learn more</a>http://corpspapp01.enmax.com/ForYourHomeSite/PublishingImages/Call-Centre-Award-large-banner.jpg
Hockey Edmonton scores a hat trick with ENMAX sponsorshipHockey Edmonton scores a hat trick with ENMAX sponsorship<p>Hockey Edmonton and ENMAX Corporation recently announced we're the official sponsor of the 2014 ENMAX Hockey Edmonton City Championships running from March 1-20. </p> <a class="ms-rteElement-LargeButton2" href="https://www.enmax.com/community/hockey-edmonton">Learn more</a>http://corpspapp01.enmax.com/ForYourHomeSite/PublishingImages/Hockey-Edmonton-Level-1-large-banner.jpg
United Way names Gianna Manes as 2014 Campaign Co-ChairUnited Way names Gianna Manes as 2014 Campaign Co-Chair<p>​Gianna Manes, President and CEO of ENMAX Corporation will partner with Dave Kelly, former Breakfast Television host, to co-chair the 2014 United Way Campaign. </p><a class="ms-rteElement-LargeButton2" href="https://www.enmax.com/news-events/news/united-way-names-gianna-manes-as-2014-campaign-co-chair">Learn more</a>http://corpspapp01.enmax.com/ForYourHomeSite/PublishingImages/united-way-co-chairs.jpg

Lights Out?Outage Information
Electricity and Natural Gas

You have the right to choose

EasyMax 

Switching to a retail electricity provider is easy and will not interrupt your service. Hundreds of thousands of Albertans have chosen EasyMax® as the plan that is right for them. At ENMAX Energy Corporation, our goal is to help simplify the options for you so you can choose a plan that suits you best.

Click here to learn more about EasyMax®

You can choose any retailer listed at www.ucahelps.alberta.ca. Electricity delivery to your home or business isn't affected by your choice of retailer.


Regulated Rate Option

ENMAX Power Corporation is a default provider of electricity. If you have not signed up with an electricity provider, you are on a regulated rate option (RRO) which fluctuates monthly and is affected by the weather, seasonal demands and fuel costs.

Click here to learn more about Regulated Rate

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Customer Care

Customer careNeed help?
We're here for you

We have experts standing by to help you with whatever questions you have. You can also try searching through our FAQ section.

Customer Care

Frequently asked questions

  • I am moving/changing my address. How do I let you know?

    ​You can process your move in the My Account page, or call 310-2010 and a call centre representative will be happy to help you.

  • Where can I find my account balance or how much I owe?

    ​You can find your account balance by logging in to your account online, by looking at page one of your current invoice or by calling 310-2010 to speak to a call centre representative.

  • What is a Site ID?

    ​A Site ID is a number which refers to a static location where a utility is delivered.
    Think of this as the numeric address for the meter. These numbers are assigned by the utility distributor and are used as the carrier for meter reads.
    Site ID’s for each utility service are specific (meaning that there is a site ID for gas, and a different one for electricity).
    The site ID can be found on page three of your ENMAX invoice.

  • Who do I call if there is a power outage in my area?

    ​Within Calgary call the ENMAX Power Trouble line at 403-514-6100 24 hours a day, seven days a week.
    Outside Calgary the number to contact for your Wires Service Provider should be on your first page of your invoice.

Learn more
Meter Services

Your one-stop shop for meter services

ENMAX Power Corporation collects monthly meter data for Calgary, Red Deer and some rural communities. We also provide meter services for residential customers in Calgary.

Meter reader

Home Improvements

ENMAX Power Corporation is here to help with all your residential power needs. Whether you want to energize a new garage or move a power pole, we are here to help.

To move an existing power pole or anchor, please call 403-514-3716

Renewable Energy

There is renewable energy all around us

ENMAX Energy Corporation* is helping give you the opportunity to lead the way into the future by powering your home with renewable energy. Make a difference today by generating your own clean renewable energy at home.  What’s more – we make it easier for you as we get you the equipment you need, obtain the appropriate permits, plus provide you with customized installation and a limited maintenance and repair warranty.

Learn about Renewable Energy​

 

​​​​​* ​Home Solar and Home Wind are brought to you by ENMAX Energy Corporation and ENMAX Generation Portfolio Inc.

Renewable energy

You can choose any retailer listed at www.ucahelps.alberta.ca. Electricity delivery to your home or business isn't affected by your choice of retailer.

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