Water, recycling, waste and other municipal services

Municipal Services

ENMAX Encompass Inc. is contracted to provide Customer Care and invoicing for municipal services in the following areas:

The City of Calgary
Town of Cardston

Municipal Q&A

What is The City’s role and what’s ENMAX’s role in delivering and billing for water?
The City of Calgary owns, operates and maintains the Water Utility, including the meters and water infrastructure, such as pipes and water treatment plants.
The City, as owner and operator, establishes all customer water rates in Calgary, as well as the policies and procedures for administering these rates, including the policies and procedures in place for rare circumstances involving abnormally high consumption.
The City contracts ENMAX to provide billing and customer care services for City of Calgary Water Utility customers.
ENMAX reads the water meters, produces the bills and provides customer care services on The City’s behalf. One hundred per cent of the fees for water services collected by ENMAX are sent directly to The City, and ENMAX carries out its services in accordance with The City’s rates, policies and procedures.
What should I do if I get an unexpectedly high bill?
The City contracts with ENMAX to read the meters, produce the bills and provide customer care service on The City's behalf. If you have questions about your water bill, please call ENMAX as soon as possible at 310-2010 or 1-877-571-7111 (Outside Alberta).
What steps does The City go through to figure out the cause of a significant spike in usage by a customer?
The City will continue to have a program in place to assist in situations where customers incur abnormally high bills related to unintentional water consumption. A customer service representative will work with each customer who shares concerns about abnormal bills.
Customers are supported with The City’s high consumption checklist and are often able to identify the cause of their abnormal water consumption. If the cause cannot be found, The City moves into a more extensive investigation, which includes sending professionally-trained technicians to troubleshoot for the cause and checking the water meter is part of that process.
How can I trust that my meter is accurate?
The City uses water meters that meet industry standards. To certify the meter's accuracy, all meters are tested by the manufacturer at three different flow rates prior to distribution to The City.
The City is one of the only municipalities in Canada to also own a state-of-the-art Water Meter Test Bench manufactured by MARS Company, an industry leader in meter testing technology.
Water meters are mechanical devices – water needs to pass through the meter in order to record use. In rare cases, meters can register slightly higher volumes at certain flows than what is flowing through.
In that rare event, the increase would be negligible. It is much more likely for a meter to register lower than actual water consumption, as water meters tend to slow down as they age. This would result in a lower bill for the customer, not higher. Also, in this case it would not likely be a one-month error but rather show as a pattern.

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The City of Calgary

Water Treatment and Supply

The City of Calgary provides safe, reliable drinking water to over one million Calgarians and members of the surrounding communities of Airdrie and Chestermere. Two water treatment plants and a complex network of underground pipes, water mains, reservoirs and pump stations deliver this valuable resource to our customers each day.

Wastewater Collection and Treatment

The wastewater system protects public health and the environment by collecting and treating wastewater from residences, schools, hospitals, businesses and industries. Wastewater enters the system through sinks, toilets, bathtubs and major appliances where it travels through underground pipes before arriving at one of three wastewater treatment plants for treatment. It is then returned to the river.

Stormwater Management

This service collects and manages the water from rain or snow and ice melt, and moves it to the nearest river or creek through storm drains, pipes and ponds. It helps to protect you, your property and our environment.

Blue Cart Program

The Blue Cart Program is a weekly residential recycling pick-up service for single family dwellings up to and including four-plexes.

Green Cart Program

The Green Cart Program is a food and yard waste pick-up service for single family dwellings up to and including four-plexes. Carts are collected weekly in the summer season and every-other-week in the winter months.

Waste Management Charge

The program fees are calculated separately for each cart program based on the costs associated with collection and processing. The costs for each program vary seasonally but this is averaged out over the year to keep the fee consistent from month to month. Your monthly cart program fees are not a “per-collection” fee but cover all the components of the residential cart programs, including:

Providing carts to Calgarians and cart maintenance
Collection of material from your home
Sorting, processing and disposing of material
Education, outreach and program support

Learn more about these services for The City of Calgary

Town of Cardston

Water/Sewer

Water and Sewer billing in the Town of Cardston is managed by ENMAX Energy Corporaton. All properties requiring water connection or tenants requiring utilities in their name must call ENMAX Energy toll-free at 310-2010 or 1-877-571-7111 (Outside Alberta).

Any properties requiring water to be shut off at the street must call the town office and request this service. Call 403-653-3366.

If you are experiencing any problems with the water or sewer service to your property, please call the town office. If it is an after hours emergency, please call 403-653-5035.

All new properties in the town are required to have a water meter installed.

Waste

The Town of Cardston offers residential and commercial garbage collection services to in town residents and businesses.

Learn more about these services for the Town of Cardston

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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