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Water, recycling, waste and other municipal services

 Municipal Services
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ENMAX Encompass Inc. is contracted to provide Customer Care and invoicing for municipal services in the following areas:

Municipal Q&A

  • What is The City’s role and what’s ENMAX’s role in delivering and billing for water?

    The City of Calgary owns, operates and maintains the Water Utility, including the meters and water infrastructure, such as pipes and water treatment plants.

    The City, as owner and operator, establishes all customer water rates in Calgary, as well as the policies and procedures for administering these rates, including the policies and procedures in place for rare circumstances involving abnormally high consumption.

    The City contracts ENMAX to provide billing and customer care services for City of Calgary Water Utility customers.

    ENMAX reads the water meters, produces the bills and provides customer care services on The City’s behalf. One hundred per cent of the fees for water services collected by ENMAX are sent directly to The City, and ENMAX carries out its services in accordance with The City’s rates, policies and procedures.

  • What should I do if I get an unexpectedly high bill?

    The City contracts with ENMAX to read the meters, produce the bills and provide customer care service on The City's behalf. If you have questions about your water bill, please call ENMAX as soon as possible at 310-2010.

  • What steps does The City go through to figure out the cause of a significant spike in usage by a customer?

    The City will continue to have a program in place to assist in situations where customers incur abnormally high bills related to unintentional water consumption. A customer service representative will work with each customer who shares concerns about abnormal bills.

    Customers are supported with The City’s high consumption checklist and are often able to identify the cause of their abnormal water consumption. If the cause cannot be found, The City moves into a more extensive investigation, which includes sending professionally-trained technicians to troubleshoot for the cause and checking the water meter is part of that process.

  • How can I trust that my meter is accurate?

    The City uses water meters that meet industry standards. To certify the meter's accuracy, all meters are tested by the manufacturer at three different flow rates prior to distribution to The City. 

    The City is one of the only municipalities in Canada to also own a state-of-the-art Water Meter Test Bench manufactured by MARS Company, an industry leader in meter testing technology.

    Water meters are mechanical devices – water needs to pass through the meter in order to record use. In rare cases, meters can register slightly higher volumes at certain flows than what is flowing through.

    In that rare event, the increase would be negligible.  It is much more likely for a meter to register lower than actual water consumption, as water meters tend to slow down as they age. This would result in a lower bill for the customer, not higher. Also, in this case it would not likely be a one-month error but rather show as a pattern.

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​​​​​​​​​City of Calgary

Water

The City of Calgary provides safe, reliable drinking water to over one million Calgarians and members of the surrounding communities of Airdrie and Chestermere. Two water treatment plants and a complex network of underground pipes, water mains, reservoirs and pump stations deliver this valuable resource to our customers each day.

Wastewater (sewer)

The wastewater system protects the public health and the environment by collecting and treating wastewater from residences, schools, hospitals, businesses and industries. Wastewater enters the system through sinks, toilets, bathtubs and major appliances where it travels through underground pipes before arriving at one of three wastewater treatment plants for treatment.

Storm drainage

The storm drainage system helps prevent flooding by diverting rain and snowmelt into the nearest river or creek through curb-side drains and underground pipes. The system also includes retention ponds to hold excess water during heavy rainstorms events.

Blue cart recycling

Blue cart is a weekly residential recycling pick-up service for single family households up to and including fourplexes.

Waste management

The waste management charge helps offset the costs of disposing and managing residential garbage at The City's three landfills. It does not relate to residential garbage collection, which is supported by property taxes.

Learn more about these services for The City of Calgary

 

Town of Fort Macleod

Water

The Town of Fort Macleod operates the water treatment plant and distribution system in town. All water sold thru the town system is metered.

The town's water intake is located on the banks of the Oldman River and collects a combination of subsurface and surface water. The quality of raw water entering the treatment plant is normally quite high meaning minimal treatment is normally required.

Sewer

The town operates a mechanical sewage treatment plant located adjacent to the water plant.

Waste

In Fort Macleod, garbage collection is a municipal service. Additionally, the town is a member of the Willow Creek Regional Waste Commission. This Commission operates the landfill near Parkland. Waste collected by the town's contract collector, O'Sullivan Collections, is delivered to this site. Individuals wishing to dispose of trash not collected by the town can also haul to this site.

Learn more about these services for the Town of Fort MacLeod

 

Town of Cardston

Water/Sewer

Water and Sewer billing in the Town of Cardston is managed by ENMAX Energy Corporaton. All properties requiring water connection or tenants requiring utilities in their name must call ENMAX Energy toll-free at 310-2010

Any properties requiring water to be shut off at the street must call the town office and request this service. Call 403-653-3366

If you are experiencing any problems with the water or sewer service to your property, please call the town office. If it is an after hours emergency, please call 403-653-5035

All new properties in the town are required to have a water meter installed.

Waste

The Town of Cardston offers residential and commercial garbage collection services to in town residents and businesses.

Learn more about these services for the Town of Cardston

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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