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Water, recycling, waste and other municipal services

 Municipal Services
​

ENMAX Energy Corporation is contracted to provide Customer Care and invoicing for municipal services in the following areas:

Municipal Q&A

  • Why does ENMAX Energy bill me for water, recycling and other municipal services?

    ​The City of Calgary has contracted ENMAX to provide customer care and invoicing for municipal services provided by the City of Calgary.

  • Who do I contact with questions regarding municipal services?

    For all Water and Waste/Recycling billing related inquiries please contact ENMAX Customer Care at 403-310-2010.

    For non-billing related inquiries on Municipal services, examples of which include Street Cleaning, Tax Assessments, etc, please contact the City of Calgary 311 Contact Centre.

  • I have high water consumption what can I do?

    ​See our Consumption Tips page for information on how to reduce utility consumption. If you suspect your high consumption is unrelated to your usage, please contact the us at 403-310-2010 to review possible root causes.

  • How can I get more lighting in my back alley?

    ​Bright Nights is a program where ENMAX Power Services Corporation installs a bright, energy-efficient light on an existing wooden power pole in a customer’s alley. A sensor turns the light on at dusk and off at dawn. This program is only offered in eligible Calgary neighbourhoods that have poles in their back lanes with overhead wiring.

    For repairs, renewals and new installations please call ENMAX Power Services at 403-514-3001

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​​​​​​​​​City of Calgary

Water

The City of Calgary provides safe, reliable drinking water to over one million Calgarians and members of the surrounding communities of Airdrie and Chestermere. Two water treatment plants and a complex network of underground pipes, water mains, reservoirs and pump stations deliver this valuable resource to our customers each day.

Wastewater (sewer)

The wastewater system protects the public health and the environment by collecting and treating wastewater from residences, schools, hospitals, businesses and industries. Wastewater enters the system through sinks, toilets, bathtubs and major appliances where it travels through underground pipes before arriving at one of three wastewater treatment plants for treatment.

Storm drainage

The storm drainage system helps prevent flooding by diverting rain and snowmelt into the nearest river or creek through curb-side drains and underground pipes. The system also includes retention ponds to hold excess water during heavy rainstorms events.

Blue cart recycling

Blue cart is a weekly residential recycling pick-up service for single family households up to and including fourplexes.

Waste management

The waste management charge helps offset the costs of disposing and managing residential garbage at The City's three landfills. It does not relate to residential garbage collection, which is supported by property taxes.

Learn more about these services for The City of Calgary

 

Town of Fort Macleod

Water

The Town of Fort Macleod operates the water treatment plant and distribution system in town. All water sold thru the town system is metered.

The town's water intake is located on the banks of the Oldman River and collects a combination of subsurface and surface water. The quality of raw water entering the treatment plant is normally quite high meaning minimal treatment is normally required.

Sewer

The town operates a mechanical sewage treatment plant located adjacent to the water plant.

Waste

In Fort Macleod, garbage collection is a municipal service. Additionally, the town is a member of the Willow Creek Regional Waste Commission. This Commission operates the landfill near Parkland. Waste collected by the town's contract collector, O'Sullivan Collections, is delivered to this site. Individuals wishing to dispose of trash not collected by the town can also haul to this site.

Learn more about these services for the Town of Fort MacLeod

 

Town of Cardston

Water/Sewer

Water and Sewer billing in the Town of Cardston is managed by ENMAX Energy Corporaton. All properties requiring water connection or tenants requiring utilities in their name must call ENMAX Energy toll-free at 310-2010

Any properties requiring water to be shut off at the street must call the town office and request this service. Call 403-653-3366

If you are experiencing any problems with the water or sewer service to your property, please call the town office. If it is an after hours emergency, please call 403-653-5035

All new properties in the town are required to have a water meter installed.

Waste

The Town of Cardston offers residential and commercial garbage collection services to in town residents and businesses.

Learn more about these services for the Town of Cardston

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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