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Award winning Alberta based customer care team

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​Call Us: 310-2010

Phone: 310-2010
       

Phone Number:310-2010

1-877-571-7111 (Canada/USA)
Home and Small Business only

​Live ​Chat



Chat online with a member of our customer care team.

Contact Directory

Click the categories below to view the contact information for key areas of ENMAX.

IN AN EMERGENCY SITUATION YOU SHOULD ALWAYS DIAL 9-1-1 FOR HELP

ENMAX Power Corporation


To report a power outage or report electrical problems anytime call 403-514-6100. 

​For gas related issues, please visit Atco Gas
For emergencies call 403-245-7222

Outages and Trouble

Need help? Here's a list of people who can help.

The City of Calgary


Contact 311 Calgary to:

  • Report a streetlight that’s been damaged in an accident or other cause.
  • Report issues with water/sewer services.

  •  

    310-2010 or
    1-877-571-7111 (Canada/USA)

    Monday to Friday 8 a.m. to 8 p.m.
    Saturday 8 a.m. to 4:30 p.m.

    Closed: Statutory holidays

    Online


    Most replies take approximately three to five business days. If this is an urgent billing matter, please contact our Customer Care Centre at 310-2010.​

    Residential Customer Care

    For electricity, natural gas, municipal services (if billed by ENMAX), and account and billing inquiries.

    Payment Arrangements


    310-3010 or 1-877-571-7111 (Canada/USA)

    We are pleased to offer online payment arrangements, please visit My Account at your convenience to set up an arrangement.

    Monday to Friday 8 a.m. to 6 p.m.
    We are closed on Saturday, Sunday and holidays.

    Business Customer Care

    RRO, Default, EasyMax®, Basic, Balance and customers on a commercial competitive contract


    Accounts that begin with a “5”:

    310-2010 or 1-877-571-7111 (Canada/USA)
    smallbusiness@enmax.com

    Monday to Friday 8 a.m. to 5 p.m.
    Closed weekends and holidays

    Accounts that begin with a “A”:

    403-514-2199 or 1-866-331-2199
    business@enmax.com

    Monday to Friday 8 a.m. to 4:30 p.m.
    Closed weekends and holidays

     
     

    Oil and Gas Companies



    Monday to Friday 8 a.m. to 4:30 p.m.
    Closed weekends and holidays

    Municipal Services Only


    310-2010 or 1-877-571-7111 

    Monday to Friday 8 a.m. to 5 p.m.
    ​Closed weekends and holidays

    HEAD OFFICE

    ENMAX Corporation
    141 50 Avenue S.E.
    Calgary, Alberta T2G 4S7

    Mailing address


    EDMONTON

    ENMAX Corporation
    110-10216 124 ST NW
    Edmonton, Alberta T5N 4A3 ​


    ​Power and Meter Services

    ENMAX Power is a resource for builders, contractors, residential/commercial developers and electricity retailers in Calgary.

    Electricity Services

    Energizing or de-energizing, moving power lines, or moving equipment questions:

    getconnected@enmax.com

    Meter Services

    General meter, meter reading, installs, removals and upgrade questions:

    TRAC@enmax.com

    SEND ONLINE MESSAGE

    Retailer Services

    If you’re interested in becoming a retailer or have any questions contact:

    TRAC@enmax.com

    Engineering and Construction Services

    Engineering, procurement, construction and maintenance services questions:

    403-514-3355

    Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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