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Award winning Alberta based customer care team

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​Call Us: 310-2010

Phone: 310-2010
       

Phone Number: 310-2010

1-877-571-7111 (Outside Alberta)
Home and Small Business only​

​Live ​Chat



Chat online with a member of our customer care team.

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Contact Directory

Click the categories below to view the contact information for key areas of ENMAX.

IN AN EMERGENCY SITUATION YOU SHOULD ALWAYS DIAL 9-1-1 FOR HELP

ENMAX Power Corporation

To report a power outage or report electrical problems anytime call 403-514-6100. 

​For gas related issues, please visit Atco Gas
For emergencies call 403-245-7222

Outages and Trouble

Need help? Here's a list of people who can help.

The City of Calgary

Contact 311 Calgary to:

  • Report a streetlight that’s been damaged in an accident or other cause.
  • Report issues with water/sewer services.


    • Call Customer Care

    310-2010 or
    1-877-571-7111(Outside Alberta)

    Virtual Assistant available 24/7
    • Weekdays: 8 a.m. to 8 p.m.
    • Saturday 8 a.m. to 4:30 p.m.
    • Closed: Sunday & statutory holidays

      ​

    Online

    Most replies take approximately three to five business days. If this is an urgent billing matter, please contact our Customer Care Centre at 310-2010.​

    Residential Customer Care

    For electricity, natural gas, municipal services (if billed by ENMAX), and account and billing inquiries.

    Payment Arrangements

    310-3010 or
    1-877-571-7111 (Outside Alberta)
    Weekdays 8 a.m. to 6 p.m.
    Virtual Assistant available 24/7 

    Payment arrangements can also be set up with your online Account.

    Business Customer Care

    RRO, Default, EasyMax®, and customers on a commercial competitive contract

    Accounts that begin with a “5”:

    310-2010 or 1-877-571-7111 (Outside Alberta)
    smallbusiness@enmax.com

    Monday to Friday 8 a.m. to 5 p.m.
    Closed weekends and holidays

    Accounts that begin with a “A”:

    403-514-2199 or 1-866-331-2199
    business@enmax.com

    Monday to Friday 8 a.m. to 4:30 p.m.
    Closed weekends and holidays

     
     

    Oil and Gas Companies


    enhancedenergy@enmax.com

    Monday to Friday 8 a.m. to 4:30 p.m.
    Closed weekends and holidays

    Municipal Services Only

    310-2010 or 1-877-571-7111 (Outside Alberta)

    smallbusiness@enmax.com

    Monday to Friday 8 a.m. to 5 p.m.
    ​Closed weekends and holidays​​

    HEAD OFFICE

    ENMAX Corporation
    141 50 Avenue S.E.
    Calgary, Alberta T2G 4S7

    Mailing address

    EDMONTON

    ENMAX Corporation
    110-10216 124 ST NW
    Edmonton, Alberta T5N 4A3 ​

    Untitled Document

    Other Contacts

    Looking for a specific contact? Click an area of interest for contact details:


    Enviromental policy and management
    environment@enmax.com
    Send online message


    ​Power and Meter Services

    ENMAX Power is a resource for builders, contractors, residential/commercial developers and electricity retailers in Calgary.

    Electricity Services

    Energizing or de-energizing, moving power lines, or moving equipment questions:

    getconnected@enmax.com

    Meter Services

    General meter, meter reading, installs, removals and upgrade questions:

    TRAC@enmax.com

    SEND ONLINE MESSAGE

    Retailer Services

    If you’re interested in becoming a retailer or have any questions contact:

    TRAC@enmax.com

    CONTACT US

    Got a billing question? Want to report a power outage? We've got all the contacts you need.

    View contact directory

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    Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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