In response to COVID-19, and to ensure the health and safety of our team and the customers we serve we’ve closed our offices to visitors and are not able to help you in person with bill questions. Please get in touch with Live Chat or call us at 310-2010. Account management options are available through our 24/7 Virtual Assistant at 310-2010. For a full list of payment options please see our payment page.
Type a word or two to search our site for your answer.
Chat online with a member of our customer care team.
Click the categories below to view the contact information for key areas of ENMAX.
To report a power outage or report electrical problems anytime call 403-514-6100.
For gas related issues, please visit Atco GasFor emergencies call 403-245-7222
Need help? Here's a list of people who can help.
Contact 311 Calgary to:
Weekdays 8 a.m. to 8 p.m.
Saturday 8 a.m. to 4:30 p.m.
Virtual Assistant available 24/7
Closed: Statutory holidays
Most replies take approximately three to five business days. If this is an urgent billing matter, please contact our Customer Care Centre at 310-2010.
For electricity, natural gas, municipal services (if billed by ENMAX), and account and billing inquiries.
310-3010 or1-877-571-7111 (Outside Alberta) Weekdays 8 a.m. to 6 p.m.Virtual Assistant available 24/7
Payment arrangements can also be set up with your online Account.
Accounts that begin with a “5”:
310-2010 or 1-877-571-7111 (Outside Alberta)smallbusiness@enmax.com
Monday to Friday 8 a.m. to 5 p.m.Closed weekends and holidays
Accounts that begin with a “A”:
403-514-2199 or 1-866-331-2199business@enmax.com
Monday to Friday 8 a.m. to 4:30 p.m.Closed weekends and holidays
310-2010 or 1-877-571-7111 (Outside Alberta)
Monday to Friday 8 a.m. to 5 p.m.Closed weekends and holidays
ENMAX Corporation141 50 Avenue S.E.Calgary, Alberta T2G 4S7
ENMAX Corporation110-10216 124 ST NWEdmonton, Alberta T5N 4A3
Send online messageApply for funding
getconnected@enmax.comSend online message
EPC_Permits@enmax.comSend online message
403-514-6100
Board of DirectorsSend online message
Enviromental policy and managementenvironment@enmax.comSend online message
403-689-6150mediaroom@enmax.comSend online message
meters@enmax.com
privacy@enmax.comSend online message
403-514-3716getconnected@enmax.comSend online message
403-514-3001
403-514-3459
1-800-242-3447 or followup on existing locates 403-245-7252info@albertaonecall.comwww.albertaonecall.com
General inquiries 403-514-3716getconnected@enmax.com
Energizing or de-energizing, moving power lines, or moving equipment questions:
getconnected@enmax.com
General meter, meter reading, installs, removals and upgrade questions:
TRAC@enmax.com
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If you’re interested in becoming a retailer or have any questions contact:
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).