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Report an Outage

Please select your location from the menu to report an outage.

Please choose the best option related to the outage from the icons below.

No power at home
No gas at home
Downed wires
Motor vehicle accident
Street light outage

​EPCOR

Please call EPCOR's Trouble Response Line at ​780-412-4500 or 780-310-4300

Gas-related issues

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Red Deer Electric Light and Power

Contact 403-342-8274 (from 8 a.m. to 4:30 p.m.); 403-348-5700 (after hours)

Gas-related issues

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​​​​The Municipality of Crowsnest Pass

Contact 403-562-8833; 403-562-2021​ (after hours)

Gas-related issues

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The Town of Cardston

Contact 403-308-0524 or 403-653-5035

Gas-related issues

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​​​​The Town of Fort Macleod

Contact 403-553-4425

Gas-related issues

​​​​The Town of Ponoka

Contact 403-783-4431

Gas-related issues

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The City of Lethbridge

Contact 403-320-3940​

Gas-related issues

​​​​​​​​​Your power is out but not found here? ​​To report an outage please select your location.​

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​No Power in your home or business? We can help...

Report a power outage by contacting the ENMAX Trouble Response line (403-514-6100)

Alternatively, use the form below to notify us of outage by providing a phone number, house number, site ID and meter number. Site ID numbers are provided on your utility bill and meter numbers are located on the exterior meter panel.

​Thank you for reporting an outage for:

The enmax.com outage page provides real-time updates for your information.

Our response is prioritized by:

  • Threats to public safety and emergency situations
  • Restoring power to the greatest number of customers at once

Treat all downed wires as dangerous and stay back 10 meters. Contact 911 if you are experiencing a life-threatening emergency or to report downed wires.

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​​​Gas-related issues

​​Please visit the ATCO Gas website for gas-related issues. Call 403-245-7222 in an emergency.

​​Downed wires nearby? We can help…

Call 911 if:

  • Lines are sparking
  • There is a fire
  • A power line is down

Downed Wires information

  • Ensure you stay back at least 10 meters from the downed wires and don’t attempt to remove branches or trees from wires. Electricity can travel through any object touching the wire.
  • Call 911 immediately if a tree touches or brings down a power line, the lines are sparking, there is a fire, and if a power line is on the ground.
  • Downed lines are an immediate threat to everyone. Reporting them quickly reduces the danger to your or someone you know, as well as emergency workers and first responders.

​Motor vehicle accident

If electrical equipment is damaged due to a motor vehicle accident, please ensure you stay back at least 10 meters from damaged equipment and don't attempt to remove obstructions. Call 911 immediately.

​Street light outage

Please call the City of Calgary at 311 to report a street light outage.

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When the po​wer goes out​

You may have damage to your:

  • Underground service wires or
  • Overhead service wires

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If a t​ree touches or brings down a power line

Ensure that you:

  • Do not remove branches or trees from wires. Electricity can travel through any object that touches the wire.
  • Stay back at least 10 metres from any wires that are down.
    • Tip: Prevent damage to your service wires by trimming trees.
Call 911:
  • If lines are sparking or a fire
  • If a power line is on the ground

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How we restore power during an outage

Our response is prioritized by the following:

  • Threats to public safety and emergency situations
  • Transmission lines / substations
  • Distribution feeders to communities
  • Individual homes and businesses

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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