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Landlord support

Helping to ensuring the power stays on at your property

By setting up a landlord agreement, you can enjoy peace-of-mind by knowing that when a tenant leaves, the electricity services will be automatically transferred to you or your management company.

Benefits of a landlord agreement

  • Avoid interrupted service or disconnection notices
  • No additional application fees and vacancy disconnect/reconnect fees
  • Ability to show vacant rental properties with lights, air circulation and running appliances.

If you have questions or would like to set up a landlord agreement, please call us at 310-2010.

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Landlord Q&A

  • I just purchased a rental property; what services do I need to set up with ENMAX Energy?

    The services you need to set up with ENMAX Energy will depend on what area you live in and what services are at your property. The most common services you will need to set up are electricity and some City services. 

  • I own the property and would like my tenant to be billed directly. What do I need to do?

    The party responsible for billing must contact ENMAX to setup an account. As a Landlord, you cannot setup services in your tenants name. Below are several pieces of information related to being a Landlord in ENMAX service territory;

    • ENMAX will bill a tenant for services at a rental property only for the time where a tenant has accepted responsibility.
    • ENMAX will bill the owner of the property for services when no tenant has applied.   
    • ENMAX will not backdate move in or move out information.   A tenant’s responsibility for services will not be altered based on a tenant’s rental agreement with the landlord.
    • A Landlord has the option to leave the utilities in their name and collect payment from the tenant, however the Landlord is liable for all charges while the account is in their name.​
  • Do I need to notify ENMAX Energy every time a tenant moves in or out?

    As an owner, you need to notify ENMAX Energy every time you need to invoice for services in your name.  ENMAX Energy will not set up services for a tenant based on information received from a Landlord unless the tenant has signed a Tenant Application Form.

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All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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