Equalized Payment Plan

When you set up your plan, our system will calculate a suggested equalized payment based on available information for your location. You have the flexibility to set a payment that is 10 per cent less than that suggested amount or up to 100 per cent more.

There are no additional costs to set up equalized payments.

You’re free to adjust your payment (up to 10 per cent less or 100 per cent more) by calling 310-2010. Your adjusted equalized payment amount will appear on your next bill.

Once a year your Equalized Payment Plan will have a settle-up month. The settle-up month will be the same month that you set up your Equalized Payment Plan. If over 12 months you’ve paid more than you were billed your settle-up balance will show an overpayment. If you paid less than the total you were billed for the previous year, your account will have a balance owing.

After your settle-up month your Equalized Payment Plan will automatically renew for the next 12 months. A new equalized payment amount may be suggested based on your previous 12 months of bills.

Accounts with an overdue balance, unpaid security deposit, active payment arrangement, or active installment plan are not able to set up equalized payments. Once any of these situations are cleared up, an Equalized Payment Plan can be created.