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Avoid Utility Scams

ENMAX is a part of Utilities United Against Scams, a group of 100 electric, natural gas, and water companies across North America, who have joined to safeguard customers from fraud from individuals impersonating utility company representatives.

For more information:

Visit the Canadian Anti-Fraud Centre’s website

Current scams to be aware of:

Beware of a text scam claiming that you have been overcharged and inviting you to click a link to claim the overcharged amount. Do not click on the link. ENMAX does not provide refunds over text.

If unsure of the status of your account, call our Customer Care Centre at 310-2010.

If you think you’ve been contacted by a scammer:

Scam advice

Please share the following with your family and friends:

  • Do not give out any personal information including account numbers or addresses.
  • Aside from meter readers, ENMAX does not offer services (e.g. furnace cleaning or energy efficiency tests) door to door. Visit the Alberta Government website for further details.
  • Power cannot be cut off without fair warning and a process.
  • ENMAX does not take credit card payments over the phone – this includes pre-paid credit cards. Other 'loan' type payment options such as MoneyMart are also not accepted.
  • You can check the status of your ENMAX account by calling 310-2010 or by signing in to your online account.


Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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