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Avoid Utility Scams

ENMAX is a part of Utilities United Against Scams, a group of 100 electric, natural gas, and water companies across North America, who have joined to safeguard customers from fraud from individuals impersonating utility company representatives.

For more information:

Visit the Canadian Anti-Fraud Centre’s website

Current scams to be aware of:

Customers have reported receiving a suspicious phone call claiming to be from ENMAX. An automated recording asks the call recipient to type in their phone number. Once entered, the recording states that the number cannot be located and that the recipient will receive a call back. This call has been known to come from 1-855-420-3252.

If you receive a suspicious phone call, hang up and do not give out any information. If you are unsure of the legitimacy of a phone call, please call us at 310-2010.

Customers are being sent a fraudulent text message that appears as if it’s been sent from ENMAX. The message prompts customers to follow a link to receive a refund. This message is a scam. ENMAX does not contact customers by text message or issue refunds by e-transfer.

If you receive this message, do not click on the link or enter any personal information. If you have already entered your banking information, contact your bank immediately.

If you think you’ve been contacted by a scammer:

Scam advice

Please share the following with your family and friends:

  • Do not give out any personal information including account numbers or addresses.
  • Aside from meter readers, ENMAX does not offer services (e.g. furnace cleaning or energy efficiency tests) door to door. Visit the Alberta Government website for further details.
  • Power cannot be cut off without fair warning and a process.
  • ENMAX does not take credit card payments over the phone – this includes pre-paid credit cards. Other 'loan' type payment options such as MoneyMart are also not accepted.
  • You can check the status of your ENMAX account by calling 310-2010 or by signing in to your online account.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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