ENMAX is a part of Utilities United Against Scams, a group of 100 electric, natural gas, and water companies across North America, who have joined to safeguard customers from fraud from individuals impersonating utility company representatives.
Canadian Anti-Fraud Centre’s website
This scam is currently targeting small businesses in Calgary, primarily restaurants.
A caller claims to be from ENMAX and threatens that power will be disconnected immediately unless the customer’s bill is paid in full using a credit card or pre-paid credit card.
If you receive this call, hang up and do not give out any information. Power cannot be cutoff without fair warning and process, and ENMAX does not take credit card payments over the phone.
An email phishing scam is targeting both ENMAX customers and the broader public. Two different emails are circulating that appear to be sent from an ENMAX address and prompt recipients to click on a link or view a document.
If you receive a suspicious message, delete it. Do not click on the link or open the attachment. If you have already received this email and submitted your ENMAX login credentials, we recommend that you update your user name and password.
Customers are being sent a fraudulent text message claiming to be from ENMAX . The text states that the customer is owed a refund and can access it by clicking a link and submitting their banking information. This message is a scam. ENMAX does not contact customers by text message or issue refunds by e-transfer. A similar scam is also occurring over email.
If you receive this message, do not click on the link. Report the scam to The Canadian Anti-Fraud Centre at 1-888-495-8501.
Thanks to alert customers, there has been a report of a man appearing at a customer’s door in Calgary wearing an ENMAX T-shirt while acting suspiciously and asking vague questions about energy use. ENMAX does not go door-to-door, but we do have meter readers out there who carry ENMAX ID.
Should you experience this please call police at 403-266-1234 (non-emergency) if the person is gone or 9-1-1 if person is still present.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
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You can also get in touch with us at 310-2010.
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