During the colder winter months electricity will not be disconnected. However a load limiter or electricity limiter will be attached to your meter during those times.
Load limiters or electricity limiters reduce the flow of electricity. The limiter allows your furnace fan and a few lights to run so you can have heat during the winter.
If too much electricity is used, the limiter will shut off electricity completely.
If you are having difficulty with your utility bills, visit our
bill support page for resources and community organizations that can offer help.
Turn off ALL electrical devices (appliances, lights. etc).
Locate your electric meter.
Find the orange plunger underneath the load/electricity limiter.
To reset the limiter, pull the plunger out and push it back in hard.
Confirm your payment using our online form, or by email to firstname.lastname@example.org
We will contact you to confirm that your proof of payment has been received and a reconnection has been issued.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
For new services, transfers or renewals, please call 310-2010 or click here to self serve online.