Please contact TRAC at any time during this listing process should you have any questions.
There are several documents you may want to read, as they form the basis for much of the information on this website.
EPC's determination of the Retailer's prudential requirements is as specified in section 8 of the
Distribution Tariff Regulation (A/R 162/2003) as amended from time to time.
Retailers must prove that they are capable of meeting obligations under the Distribution Access Tariff. Audited financial statements, credit bureau reports and other financial information necessary to confirm the financial standing of your company is required. Please allow a minimum of 20 business days before commencement of site enrollment. This allows us adequate time to complete a thorough financial review.
Retailers must be able to exchange mandated files with ENMAX Power via VLTrader. We'll provide test scripts to prospective Retailers as a means of confirming that the standard data exchanges are possible. Note that this computer system testing will be entered into only with Retailers that have formally initiated the listing process (described above).
The final step to becoming an ENMAX Power listed Retailer is executing the Retail Access Service Agreement below to acknowledge compliance and agreement to ENMAX Power's Terms & Conditions. There is a schedule attached to the Retail Access Services Agreement. Access to ENMAX Power's information systems is conditional upon the execution of this Agreement.
Retail Access Service Agreement
ENMAX Power maintains a support service called TRAC. This service provides a single point of contact for ALL Retailer questions with an estimated response time of 2 business days and is accessed exclusively by e-mail.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).
We are unable to provide chat services for payment arrangement setup/modifications. For these services, please call 310-3010.
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You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.