Want to know more about your ENMAX bill? Check out our Billing page or the questions and answers section to the right.
You can learn more about how your bill is divided up, consumption and delivery charges and payment options.
View an example of a bill
The ENMAX Energy bill explained
Trouble paying your bill?
Your bill may vary due to various reasons depending on the number of days the bill was for, the rate you're charged on, and the amount of consumption for each service you are being billed for.
During cold weather, your electricity bill will probably increase due to increased usage of your furnace, block heaters, space heaters etc.
Unusually hot weather can also increase your bill if you're increasing the use of air conditioning and fans.
If you are on a Regulated rate or a Variable rate, your charges could fluctuate due to a changing energy rate. For current EasyMax rate options, please contact our Call Centre at 403-310-2010 .
If you are on the regulated rate or a variable rate the rate will change from month to month.
This fee covers the costs related to billing you for electricity and providing customer service.
View our Payments section for information on payment options, pre-authorized payment, and questions and answers.
We’ve added credit card payments as an option for customers on ENMAX Energy residential energy plans and small commercial EasyMax ®, basic and balance plans.
Payments can be made through the following methods:
*Credit Card payments are only accepted online through enmax.com when you sign into your account. Please do not provide any credit card related information (card number, CVV, etc.) to us by e-mail, live chat, telephone or any other transmission channel.
Unless you are facing a service disruption due to non-payment there is no need to contact us to advise you have made a payment. Your payment could take up to five business days to be applied to your account.
You can find your account balance by logging in to your account online, by looking at page one of your current invoice or by calling 310-2010 to speak to a call centre representative.
In certain municipalities, ENMAX Energy Corporation is responsible for billing water, sanitary, storm sewer, solid waste and other municipal services.
Learn more about the additional services in which ENMAX Energy provides billing support.
The City of Calgary has contracted ENMAX to provide customer care and invoicing for municipal services provided by the City of Calgary.
For all Water and Waste/Recycling billing related inquiries please contact ENMAX Customer Care at 403-310-2010.
For non-billing related inquiries on Municipal services, examples of which include Street Cleaning, Tax Assessments, etc, please contact the City of Calgary 311 Contact Centre.
Setting up a landlord agreement means that electricity services will be transferred to you or your management company when a tenant leaves. This can help you avoid disconnections and additional fees.
If you have questions or would like to set up a landlord agreement, please call us at 310-2010.
ENMAX will not disclose the name of a customer billing at a specific address, however we can disclose if there is a vacancy at the address (A vacancy means no one has applied for service at the location).
As an owner, you need to notify ENMAX Energy every time you need to invoice for services in your name. ENMAX Energy will not set up services for a tenant based on information received from a Landlord unless the tenant has signed a Tenant Application Form.
No, you are only responsible for services billed under your name. In the event that you resume service under the Landlord agreement and your tenants had been disconnected, you will be responsible for the fee to re-energize your meter.
A landlord agreement can help provide peace-of-mind when renting out your property.
movers’ page and find out how easy it is to get your energy set up at your new home, or about taking your services with you.
If you need help with your move please call our moving team at 310-2010.
Sign in to your online account by January 31, 2017 and you could win a $1,500 pre-paid credit card.
Have questions? Check out our questions and answers section for information on your account, how we invoice you, power outages, meter information and all of the services we provide for our customers across Alberta.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
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You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.