In Alberta you can choose from a variety of electricity and natural gas offers available from different retailers. If you haven't signed up with a competitive retailer, then by default you are on the Regulated Rate Option (RRO).
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The Regulated Rate Option (RRO) is a regulated electricity rate available to all eligible customers. The Alberta Utilities Commission (AUC) approves the monthly rate calculation. If you have not chosen a contract with an electricity retailer – and are eligible – then you will automatically be supplied electricity by the RRO. The RRO rate changes every month.
ENMAX Power Corporation is responsible for providing the RRO in its Calgary service area.
In other areas of the province, such as Red Deer, Ponoka, Cardston, and Fort Macleod, the RRO rates are set by the municipal governments and the RRO service is provided by the ENMAX Group of Companies.
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All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
Some conditions, admin, other fees and taxes beyond the electricity and natural gas rates also apply.
Some conditions apply. No cash value. Subject to EasyMax® Terms and Conditions. When you purchase gas and electricity together from ENMAX Energy, you will earn EasyMax Rewards® Dollars accruing at the rate posted on enmax.com from time to time, which amount will be applied to your bill from ENMAX Energy at the frequency you request or toward other option(s) that will be available from time to time. If or when the EasyMax Rewards® program is cancelled, you may receive less than 100 EasyMax Rewards® Dollars that year. Full details are available at www.enmax.com/easymaxtandc or by calling 310-2010 (toll free in Alberta).
You can switch between fixed and floating rates once per month either online or by contacting ENMAX Energy at 310-2010. If you change plans, your new rate will become effective immediately. You can only change to a rate which is available at the time you elect to switch.
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