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Sure it’s called an energy bill, but there are other fees and charges that can affect what you pay.



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What might be affecting your bill

There are a number of situations or factors that can cause changes in your bill.


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Bill Charges Breakdown

Your bill includes fees, taxes and levies beyond what you’re charged for the electricity or natural gas you use.

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Where your energy money goes

When you pay your bill, that money supports getting energy from where it’s created to your home.

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thermometer What might be affecting your bill



Weather: It’s the season for cold snaps. Every 10 degree drop below 0°C in a given month, the average home uses 40 per cent more natural gas and 8 per cent more electricity.

Rate Changes: The rate cap has been removed from the Regulated Rate Option (RRO) for electricity. If your power is on the RRO or if you are on a floating rate you could see greater price swings.

Carbon Tax: Starting January 1, 2020, the federal carbon tax will be added to natural gas. Until April 2020 the carbon tax is set at $1.05/GJ, after that it will increase to $1.58/GJ for the rest of 2020.

Bill Adjustments: Occasionally, your electricity use will be based on an estimate. Once we’re able to read your meter – likely during the next bill cycle - you’ll see the confirmed amount on your bill. If you used less electricity than estimated, you’ll see a credit. If you used more than the estimate, the amount owed will be added to your next balance.

Check out our Winter Wise Tips for ways to manage your energy use.



2_Charges_150x150.jpegBill Charges Breakdown



Here’s an example of what an average ENMAX Energy residential customer’s bill could look like:*

Electricity Bill Charges Breakdown

Electricity Breakdown

Electricity and Natural Gas Bill Charges Breakdown

Electricity and Natural Gas Breakdown

Legend


Municipal Services

Delivery System

Energy Used

Other

Taxes


* Bill breakdown estimates represent our average annual cost breakdown for a retail customer in Alberta from January 1, 2019 to December 31, 2019.

Visit our Bill Guide to see where these various charges appear on your bill.

3_Payment_150x150.jpeg Where your energy money goes


The money we all pay for our energy supports creating the energy and getting it to you to use in your home.

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CREATING ENERGY

Costs for generating electricity or procuring natural gas are not regulated and are set by the companies that create the energy.

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TRANSMISSION

Costs associated with maintaining and upgrading the network of wires and pipelines which move electricity and natural gas from where it’s created to all around Alberta are reviewed and approved by the regulator for your service area.

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DISTRIBUTION

Costs associated with maintaining and upgrading the wires and pipelines which move electricity and natural gas around municipalities and to homes are reviewed and approved by the regulator for your
service area.

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AT YOUR HOME

How much energy you use every month is measured by a meter and you pay for what you use.

 





Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

Enmax Live Chat*