We use cookies and other web tracking technologies to improve our services, identify areas for repair, better understand what our customers use and don't use, and for marketing services. To learn more, visit our Privacy Commitment.
Skip to main content

Understanding Your Bill

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​There’s more to your energy bill than energy.​

​Sure it’s called an energy bill, but there​ are other fees and ch​arges that can affect what you pay.


​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ 1_HighBill_150x150.jpeg​​

​​​Why your bill may be higher

There are a number of situations or factors that can cause changes in your bill.


Go​

2_Charges_150x150.jpeg

Bill Charges Breakdown

Your bill includes fees, taxes and levies beyond what you’re charged for the electricity or natural gas you use.

Go​​​

3_Payment_150x150.jpeg

Where your energy money goes

When you pay your bill, that money supports getting energy from where it’s created to your home. ​

Go​​

1_HighBill_150x150.jpeg What might be affecting your bill



​ ​ ​

There are a number of reasons why your bill may change from month to month including:​

1_daybetweenbills.png

Days between bills

ENMAX bills are generated based on when we receive meter readings, and the time you’re charged for could range from 26 to 34 days.

2_weather.png

The weather

The increased use of fans or air conditioning in summer or heaters and lights in winter can lead to you using more energy.

3_visitors.png

Visitors in your home

Something as simple as in-laws or kids home for holidays, can lead to an increase in your bill.

ratechange.png

Rate changes

​ If you’re on a floating rate for your energy, price fluctuations can lead to increases or decreases on your bill even if you use the same amount of electricity or natural gas.


Residential and Small Business ENMAX Energy customers can see more details about their energy use including energy saving tips and ideas, by using ​My Energy IQ™.

​ ​
​​

2_Charges_150x150.jpegBill Charges Breakdown



Here’s an example of what an average ENMAX Energy customer’s bill could look like:​​*

pie chart

  Charges for your energy

  Charges for the delivery system (wires)

  Charges for municipal services

  GST

  Carbon Levy

  Other charges


*Bill breakdown estimate represents the annual cost breakdown for an average ENMAX Energy customer in Calgary with electricity and/or natural gas from January 1, 2015 to December 31, 2015.   ​​

Visit our ​How to Read Your Bill page​ to see where these vari​ous charges appear on your bill.

​​
​​

3_Payment_150x150.jpeg Where your energy money goes


The money we all pay for our energy supports creating the energy and getting it to you to use in your home.​

​​

1_daybetweenbills.png

Creating energy

Costs for generating electricity or procuring natural gas are not regulated and are set by the companies that create the energy.

2_weather.png

Transmission

Costs associated with maintaining and upgrading the network of wires and pipelines which move electricity and natural gas from where it’s created to all around Alberta are reviewed and approved by the regulator for your service area.

3_visitors.png

Distribution

Costs associated with maintaining and upgrading the wires and pipelines which move electricity and natural gas around municipalities and to homes are reviewed and approved by the regulator for your
service area.

ratechange.png

At your home

​How much energy you use every month is measured by a meter and you pay for what you use.​​

​​

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

Live Chat