We use cookies and other web tracking technologies to improve our services, identify areas for repair, better understand what our customers use and don't use, and for marketing services. To learn more, visit our Privacy Commitment.
Skip to main content

What might be affecting your bill

Albertans on variable rate plans or those on regulated energy rates can expect more volatility in energy prices than they have experienced in the past, because of factors that are beyond a single energy provider. This can also affect new fixed rates when contracts come up for renewal.

Increases in electricity rates are due to market factors including, but not limited to, seasonal high or low temperatures, higher energy demand as society recovers from the pandemic, higher inflation, and ongoing precipitation conditions across Western North America that are tightening electricity supply regionally and increasing demand on our grid systems. Increases in natural gas rates are due to lower supply across North America and anticipated demand over the winter months. Check out our Energy Saving Tips for easy and low-cost ways to reduce energy consumption.

Where your money goes

The money we all pay for our energy supports creating the energy and getting it to you to use in your home.





CREATING ENERGY

These fees pay for costs associated with producing electricity and natural gas and are set by the companies that create the energy.



TRANSMISSION & DISTRIBUTION

These costs support the maintenance and building of the electricity wires and natural gas lines that move energy around Alberta.



YOUR ENERGY USE

How much electricity and natural gas you use every month is measured by a meter and you pay your provider for the energy you use.



MUNICIPAL SERVICES

In some areas in Alberta, your bill may also include municipal fees for water, wastewater/drainage, and waste/recycling each month.

Bill Charges Breakdown

Here’s an example of what an average ENMAX Energy residential customer’s bill could look like:*


Electricity

Electricity Breakdown  

Natural Gas

ENatural Gas Breakdown

Electricity and Natural Gas

Electricity and Natural Gas Breakdown

 

* Bill breakdown estimates represent our average annual cost breakdown for a retail customer in Alberta from January 1, 2020 to December 31, 2020.

Visit our Bill Guide to see where these various charges appear on your bill.


​​​​​

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).