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Understanding Your Bill

There’s more to your energy bill than energy.​

​Sure it’s called an energy bill, but there​ are other fees and ch​arges that can affect what you pay.


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What might be affecting your bill

There are a number of situations or factors that can cause changes in your bill.


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Bill Charges Breakdown

Your bill includes fees, taxes and levies beyond what you’re charged for the electricity or natural gas you use.

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Where your energy money goes

When you pay your bill, that money supports getting energy from where it’s created to your home. ​

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1_HighBill_150x150.jpeg What might be affecting your bill


Weather:

January 2017 started with a cold snap and periods of cold temperatures have continued. This may have led to increased electricity and natural gas use.

Carbon Levy:

The Alberta government’s carbon levy was added to natural gas use at a rate of $1.011/GJ as of January 1, 2017. You can learn more about the carbon levy on the Alberta government's website.

Billing period changes:

The number of days in a billing cycle could vary between 26 and 34 days depending on our meter reading cycles. The billing period in February is forecast to be 33 days compared to 30 days in December 2016.

Balancing Pool:

The Balancing Pool is managing coal-fired plants that are uneconomic and operating at a loss. This loss is reflected on bills as a debit.

Municipal Service Charges:

In 2017 and 2018 the City of Calgary is increasing wastewater and drainage charges to expand its largest wastewater treatment and upgrade storm water systems.

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Residential and Small Business ENMAX Energy customers can see more details about their energy use including energy saving tips and ideas, by using ​My Energy IQ™.

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2_Charges_150x150.jpegBill Charges Breakdown



Here’s an example of what an average ENMAX Energy customer’s bill could look like:​​*

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  Charges for your energy

  Charges for the delivery system

  Charges for municipal services

  GST

  Carbon Levy

  Other charges


*Bill breakdown estimate represents the annual cost breakdown for an average ENMAX Energy customer in Calgary with electricity and/or natural gas from January 1, 2015 to December 31, 2015.   ​​

Visit our ​How to Read Your Bill page​ to see where these vari​ous charges appear on your bill.

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3_Payment_150x150.jpeg Where your energy money goes


The money we all pay for our energy supports creating the energy and getting it to you to use in your home.​

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Creating energy

Costs for generating electricity or procuring natural gas are not regulated and are set by the companies that create the energy.

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Transmission

Costs associated with maintaining and upgrading the network of wires and pipelines which move electricity and natural gas from where it’s created to all around Alberta are reviewed and approved by the regulator for your service area.

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Distribution

Costs associated with maintaining and upgrading the wires and pipelines which move electricity and natural gas around municipalities and to homes are reviewed and approved by the regulator for your
service area.

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At your home

​How much energy you use every month is measured by a meter and you pay for what you use.​​

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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