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Sure it’s called an energy bill, but there​ are other fees and ch​arges that can affect what you pay.​

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What might be affecting your bill

There are a number of situations or factors that can cause changes in your bill.



Bill Charges Breakdown

Your bill includes fees, taxes and levies beyond what you’re charged for the electricity or natural gas you use.



Where your energy money goes

When you pay your bill, that money supports getting energy from where it’s created to your home. ​


1_HighBill_150x150.jpeg What might be affecting your bill


Colder temperatures in late December and January meant you likely used more natural gas or electricity for heat. It’s normal for usage to go up in winter, along with your bill, as furnace fans work harder and you spend more time indoors using lights and electronics.



Some Calgary households will now see a charge of $6.50/month for the new Green Cart service on their bill.

While there has been a decrease in water costs, you’ll see increases in some other municipal service fees, such as water, wastewater, drainage and Blue Cart recycling, that add up to about $2/month for the average household in Calgary.

To learn more about changes to municipal service fees, visit The City of Calgary’s website.



As of January 1, 2018, the Alberta government's carbon levy on natural gas increased to $1.517/GJ (up from $1.011/GJ). This is an increase of around $5/month for the average residential natural gas customer.



Days between bills: Our bills are generated based on when we receive meter readings, and the time you’re charged for could range from 26 to 34 days.

Visitors in your home: Something as simple as in-laws or kids home for holidays can lead to an increase in your bill.

New appliances/electronics in your home: New appliances or electronics can increase or decrease how much energy you use.

Rate Changes: If you’re on a floating rate for your energy, price fluctuations can lead to increases or decreases on your bill even if you use the same amount of electricity or natural gas.

​ ​

2_Charges_150x150.jpegBill Charges Breakdown

Here’s an example of what an average ENMAX Energy customer’s bill could look like:​​*

pie chart

  Charges for your energy

  Charges for the delivery system

  Charges for municipal services


  Carbon Levy

  Other charges

*Bill breakdown estimate represents the annual cost breakdown for an average ENMAX Energy customer in Calgary with electricity and/or natural gas from January 1, 2015 to December 31, 2015.   ​​

Visit our ​How to Read Your Bill page​ to see where these vari​ous charges appear on your bill.


3_Payment_150x150.jpeg Where your energy money goes

The money we all pay for our energy supports creating the energy and getting it to you to use in your home.​




Costs for generating electricity or procuring natural gas are not regulated and are set by the companies that create the energy.



Costs associated with maintaining and upgrading the network of wires and pipelines which move electricity and natural gas from where it’s created to all around Alberta are reviewed and approved by the regulator for your service area.



Costs associated with maintaining and upgrading the wires and pipelines which move electricity and natural gas around municipalities and to homes are reviewed and approved by the regulator for your
service area.



​How much energy you use every month is measured by a meter and you pay for what you use.​​

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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