ENMAX is warning of a phone scam targeting residential and business customers. The scammer claims to be from ENMAX and threatens to disconnect power immediately unless a payment is made. Recipients are asked for personal details, including their account number or payment information, and are transferred to a fake ‘accounts department’ to make a payment by credit card or given instructions on where to make a payment by bitcoin.
ENMAX does not request credit card details over the phone or accept payment by bitcoin. Additionally, we do not disconnect power without fair warning and process, and residential customers are never disconnected during the winter months.
If you receive a suspicious phone call, do not give out any personal details. If you are unsure of the legitimacy of a call, or would like to check your account balance, please call our Customer Care Centre at 310-2010.