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Avoid Utility Scams

ENMAX is a part of Utilities United Against Scams, a group of 100 electric, natural gas, and water companies across North America, who have joined to safeguard customers from fraud from individuals impersonating utility company representatives.

For more information:

Visit the Canadian Anti-Fraud Centre’s website

Current scams to be aware of:

We have received multiple reports of a phone scam where customers receive an automated call claiming to be from ENMAX and stating that payment must be made or electricity will be disconnected. The call has been known to come from 403-514-7257 and the message asks the recipient to pay an overdue balance by calling a contact centre or providing payment in person at a specific address or convenience store. The contact centre numbers that are provided have included 1-800-988-6750 and 1-800-806-5614.

ENMAX never requests payment information over the phone. If you receive a suspicious phone call, hang up and do not give out any information. If you are unsure of the legitimacy of a phone call or would like to check your account balance, please call our Customer Care Centre at 310-2010.

If you think you’ve been contacted by a scammer:

Scam advice

Please share the following with your family and friends:

  • Do not give out any personal information including account numbers or addresses.
  • Aside from meter readers, ENMAX does not offer services (e.g. furnace cleaning or energy efficiency tests) door to door. Visit the Alberta Government website for further details.
  • Power cannot be cut off without fair warning and a process.
  • ENMAX does not take credit card payments over the phone – this includes pre-paid credit cards. Other 'loan' type payment options such as MoneyMart are also not accepted.
  • You can check the status of your ENMAX account by calling 310-2010 or by signing in to your online account.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).