Avoid Utility Scams

ENMAX is a part of Utilities United Against Scams, a group of 100 electric, natural gas, and water companies across North America, who have joined to safeguard customers from fraud from individuals impersonating utility company representatives.

For more information:

Visit the Canadian Anti-Fraud Centre’s website

Current scams to be aware of:

Phone scam (ACTIVE)

Beware of a phone scam targeting ENMAX Power customers, primarily business owners. Multiple customers have received a fraudulent call saying that ENMAX (or another service provider) needs to cut power to do on-site maintenance or repair or replace a meter. The caller reportedly requests a deposit or payment and/or threatens a substantial fee for non-compliance.

This call has come from, but is not limited to, 1-877-407-7723.

If you receive a suspicious phone call, hang up and do not give out any information. Power cannot be cutoff without fair warning and process, and ENMAX will not demand a deposit or a service fee for a sudden unannounced service or equipment replacement. If in doubt call us at 310-2010.

Text message scam

Customers are being sent a fraudulent text message that appears as if it’s been sent from ENMAX Energy. The message prompts customers to follow a link to receive a refund. This message is a scam. ENMAX does not contact customers by text message or issue refunds by e-transfer.

If you receive this message, do not click on the link or enter any personal information. If you have already entered your banking information, contact your bank immediately.

Phishing Scam

An email phishing scam is targeting both ENMAX customers and the broader public. Two different emails are circulating that appear to be sent from an ENMAX address and prompt recipients to click on a link or view a document.

If you receive a suspicious message, delete it. Do not click on the link or open the attachment. If you have already received this email and submitted your ENMAX login credentials, we recommend that you update your user name and password.

Electricity disconnection scam

This scam is currently targeting small businesses in Calgary, primarily restaurants.

A caller claims to be from ENMAX and threatens that power will be disconnected immediately unless the customer’s bill is paid in full using a credit card or pre-paid credit card.

If you receive this call, hang up and do not give out any information. Power cannot be cutoff without fair warning and process, and ENMAX does not take credit card payments over the phone.

Door to door scam

Thanks to alert customers, there has been a report of a man appearing at a customer’s door in Calgary wearing an ENMAX T-shirt while acting suspiciously and asking vague questions about energy use. ENMAX does not go door-to-door, but we do have meter readers out there who carry ENMAX ID.

Should you experience this please call police at 403-266-1234 (non-emergency) if the person is gone or 9-1-1 if person is still present.

If you think you’ve been contacted by a scammer:

Report the scam attempt to the police
Register a complaint online with Service Alberta, or 1-877-427-4088
If you are concerned about your ENMAX account status, call 310-2010

Scam advice

Please share the following with your family and friends:

Do not give out any personal information including account numbers or addresses.
Aside from meter readers, ENMAX does not offer services (e.g. furnace cleaning or energy efficiency tests) door to door. Visit the Alberta Government website for further details.
Power cannot be cutoff without fair warning and a process.
ENMAX does not take credit card payments over the phone – this includes pre-paid credit cards. Other 'loan' type payment options such as MoneyMart are also not accepted.
You can check the status of your ENMAX account by calling 310-2010 or by signing in to your online account.

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

Legal

Privacy

Live Chat

Customer Care

The local movement doesn't just mean food