Avoid Utility Scams

ENMAX is a part of Utilities United Against Scams, a group of 100 electric, natural gas, and water companies across North America, who have joined to safeguard customers from fraud from individuals impersonating utility company representatives.

For more information:

Visit the Canadian Anti-Fraud Centre’s website

Current scams to be aware of:

Online thermostat and rebate ad (ACTIVE)

A series of social media ads are offering free smart thermostats, along with energy rebates following a home assessment for ENMAX Energy customers. These ads are posted by SMARTREBATES.CA, who claims to be associated with ENMAX Energy.

ENMAX is NOT affiliated nor does it have any relationship with SMARTREBATES.CA. We are advising customers not to click on the ad or communicate with this company. .

If you’ve been in contact with them or have concerns, please contact the Canadian Anti-Fraud Centre.

Refund Scam

ENMAX customers have reported a scam where they receive an email that appears to be from ENMAX and states that the customer has a pending refund. The customer is directed to a “Deposit Now” button. The email has been known to include the fake URL enmaxalberta.com. ENMAX does not provide refunds in this manner. If you receive this email, do not enter any account or credit card information.

If unsure of the status of your account, call our Customer Care Centre at 310-2010.

Phone and text scam

ENMAX is warning of a phone and text scam where a fraudster claims to be from ENMAX and threatens power disconnection if payment is not received. This is not from ENMAX.

ENMAX does not request credit card details over the phone or accept payment by bitcoin. Additionally, we do not disconnect power without fair warning and process.

If you receive a suspicious phone call, do not give out any personal details. If you are unsure of the legitimacy of a call, or would like to check your account balance, please call our Customer Care Centre at 310-2010 or by signing in to your online account.

Door to door scam

Thanks to alert customers, there has been a report of a man appearing at a customer’s door in Calgary wearing an ENMAX T-shirt while acting suspiciously and asking vague questions about energy use. ENMAX does not go door-to-door, but we do have meter readers out there who carry ENMAX ID.

Should you experience this please call police at 403-266-1234 (non-emergency) if the person is gone or 9-1-1 if person is still present.

If you think you’ve been contacted by a scammer:

Register a complaint online with Service Alberta, or 1-877-427-4088
If you are concerned about your ENMAX account status, call 310-2010

Scam advice

Please share the following with your family and friends:

Do not give out any personal information including account numbers or addresses.
Aside from meter readers, ENMAX does not offer services (e.g. furnace cleaning or energy efficiency tests) door to door. Visit the Alberta Government website for further details.
Power cannot be cut off without fair warning and a process.
ENMAX does not take credit card payments over the phone – this includes pre-paid credit cards. Other 'loan' type payment options such as MoneyMart are also not accepted.
You can check the status of your ENMAX account by calling 310-2010 or by signing in to your online account.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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