ENMAX is a part of Utilities United Against Scams, a group of 100 electric, natural gas, and water companies across North America, who have joined to safeguard customers from fraud from individuals impersonating utility company representatives.
Canadian Anti-Fraud Centre’s website
In Edmonton, there have been numerous complaints about someone going door-to-door claiming to be from a local utility. They even have clothing and ID from the utility. The goal of this scam appears to be to gain access to the home.
In the past, we’ve heard reports about scammers claiming to be from ENMAX. ENMAX does not sell door-to-door. Recent changes from the Alberta government, have stopped all energy (electricity/natural gas) companies from selling door-to-door.
If you’re suspicious of someone at your door claiming to be from a utility or energy company:
This scam that primarily targets small businesses continues to show up across Alberta and Canada.
A caller claims to be from an energy company like ENMAX, and threatens that power will be cut off unless the bill is paid in full using pre-paid credit cards or a third-party online payment system like PayPal.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
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You can also get in touch with us at 310-2010.
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