Avoid Utility Scams

ENMAX is a part of Utilities United Against Scams, a group of 100 electric, natural gas, and water companies across North America, who have joined to safeguard customers from fraud from individuals impersonating utility company representatives.

For more information:

Visit the Canadian Anti-Fraud Centre’s website

Current scams to be aware of:

Phone scam (ACTIVE)

We have received multiple reports of a phone scam where customers receive an automated call claiming to be from ENMAX and stating that payment must be made or electricity will be disconnected. The call has been known to come from 403-514-7257 and the message asks the recipient to pay an overdue balance by calling a contact centre or providing payment in person at a specific address or convenience store. The contact centre numbers that are provided have included 1-800-988-6750 and 1-800-806-5614.

ENMAX never requests payment information over the phone. If you receive a suspicious phone call, hang up and do not give out any information. If you are unsure of the legitimacy of a phone call or would like to check your account balance, please call our Customer Care Centre at 310-2010.

Phone scam - Small Business

This phone scam is targeted primarily at small business owners in Calgary who receive a fraudulent call from someone claiming to be from ENMAX. The call may appear to come from an ENMAX number, and may even use an ENMAX recording.

The caller says there is an outstanding balance and threatens to cut power unless an immediate payment is made, often through an unusual form of payment such as paypal, pre-paid credit cards or Bitcoin.

If you receive a suspicious phone call, hang up and do not give out any information. ENMAX does not disconnect power without fair warning and process. If you are concerned about your ENMAX account status, please call us at 310-2010.

Phone Scam – Residential

Customers have reported receiving a suspicious phone call claiming to be from ENMAX. An automated recording asks the call recipient to type in their phone number. Once entered, the recording states that the number cannot be located and that the recipient will receive a call back.

If you receive a suspicious phone call, hang up and do not give out any information. If you are unsure of the legitimacy of a phone call, please call us at 310-2010.

Text message scam

Customers are being sent a fraudulent text message that appears as if it’s been sent from ENMAX. The message prompts customers to follow a link to receive a refund. This message is a scam. ENMAX does not contact customers by text message or issue refunds by e-transfer.

If you receive this message, do not click on the link or enter any personal information. If you have already entered your banking information, contact your bank immediately.

Phishing scam

An email phishing scam is targeting both ENMAX customers and the broader public. Two different emails are circulating that appear to be sent from an ENMAX address and prompt recipients to click on a link or view a document.

If you receive a suspicious message, delete it. Do not click on the link or open the attachment. If you have already received this email and submitted your ENMAX login credentials, we recommend that you update your user name and password.

Door to door scam

Thanks to alert customers, there has been a report of a man appearing at a customer’s door in Calgary wearing an ENMAX T-shirt while acting suspiciously and asking vague questions about energy use. ENMAX does not go door-to-door, but we do have meter readers out there who carry ENMAX ID.

Should you experience this please call police at 403-266-1234 (non-emergency) if the person is gone or 9-1-1 if person is still present.

If you think you’ve been contacted by a scammer:

Register a complaint online with Service Alberta, or 1-877-427-4088
If you are concerned about your ENMAX account status, call 310-2010

Scam advice

Please share the following with your family and friends:

Do not give out any personal information including account numbers or addresses.
Aside from meter readers, ENMAX does not offer services (e.g. furnace cleaning or energy efficiency tests) door to door. Visit the Alberta Government website for further details.
Power cannot be cut off without fair warning and a process.
ENMAX does not take credit card payments over the phone – this includes pre-paid credit cards. Other 'loan' type payment options such as MoneyMart are also not accepted.
You can check the status of your ENMAX account by calling 310-2010 or by signing in to your online account.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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