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Avoid Utility Scams

ENMAX is a part of Utilities United Against Scams, a group of 100 electric, natural gas, and water companies across North America, who have joined to safeguard customers from fraud from individuals impersonating utility company representatives.

For more information:

Visit the Canadian Anti-Fraud Centre’s website

Current scam to be aware of

This scam primarily targets small businesses across Alberta and Canada is once again occurring in Calgary and Edmonton.

A caller claims to be from an energy company like ENMAX, and threatens that power will be cut off unless the bill is paid in full using pre-paid credit cards or a third-party online payment system like PayPal.

Adding to the confusion is that often a phone number will be left for the business owner to call that includes a copy of the ENMAX recorded greeting.

If you think you’ve been contacted by a scammer:

Scam advice

Please share the following with your family and friends:

  • Do not give out any personal information including account numbers or addresses.
  • Aside from meter readers, ENMAX does not offer services (e.g. furnace cleaning or energy efficiency tests) door to door. Visit the Alberta Government website for further details.
  • Power cannot be cutoff without fair warning and a process.
  • ENMAX does not take credit card payments over the phone – this includes pre-paid credit cards. Other 'loan' type payment options such as MoneyMart are also not accepted.
  • You can check the status of your ENMAX account by calling 310-2010 or by signing in to your online account.

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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