Customers have reported receiving a suspicious phone call claiming to be from ENMAX. An automated recording asks the call recipient to type in their phone number. Once entered, the recording states that the number cannot be located and that the recipient will receive a call back. This call has been known to come from 1-855-420-3252.

If you receive a suspicious phone call, hang up and do not give out any information. If you are unsure of the legitimacy of a phone call, please call us at 310-2010.

Customers are being sent a fraudulent text message that appears as if it’s been sent from ENMAX. The message prompts customers to follow a link to receive a refund. This message is a scam. ENMAX does not contact customers by text message or issue refunds by e-transfer.

If you receive this message, do not click on the link or enter any personal information. If you have already entered your banking information, contact your bank immediately.

An email phishing scam is targeting both ENMAX customers and the broader public. Two different emails are circulating that appear to be sent from an ENMAX address and prompt recipients to click on a link or view a document.

If you receive a suspicious message, delete it. Do not click on the link or open the attachment. If you have already received this email and submitted your ENMAX login credentials, we recommend that you update your user name and password.

Thanks to alert customers, there has been a report of a man appearing at a customer’s door in Calgary wearing an ENMAX T-shirt while acting suspiciously and asking vague questions about energy use. ENMAX does not go door-to-door, but we do have meter readers out there who carry ENMAX ID.

Should you experience this please call police at 403-266-1234 (non-emergency) if the person is gone or 9-1-1 if person is still present.