There are many factors that can affect the charges on your monthly bill. Here are some examples of factors that might affect the charges on your bill:
The days of service could vary on your monthly bill which could result in slightly higher or lower invoices month to month. Please see the
How to Read Your Bill section of our website to locate the days of service on your bill.
Some examples of how your electricity usage could increase during colder weather:
Some examples of how your water and electricity usage could increase during warmer weather:
Each person in a household will contribute to electricity and water consumption. If any additional people are visiting or staying in the household, this will likely result in an increase in consumption.
Appliances are a big contributing factor in electricity and water usage. Some older appliances can consume larger amounts of electricity and water. Additional small appliances such as humidifiers and fans can contribute to higher electricity consumption.
If you are on the RRO rate or a variable rate, this can affect your bill. The RRO rate and a variable rate will typically fluctuate every month. As a result, you may see an increase/decrease in your bill even though your consumption might be consistent month over month.
You can process your move in the My Account page, or call 310-2010 or 1-877-571-7111 (Canada/USA) and a call centre representative will be happy to help you.
You can find your account balance by logging in to your account online, by looking at page one of your current invoice or by calling 310-2010 or 1-877-571-7111 (Canada/USA) to speak to a call centre representative.
Even if you think that your energy usage has remained the same, there are some factors that can lead to differences in your bills.
Number of days billed
Bills are generated based on when electricity and gas meter readings are received, and the time you're charged for could range from 26 to 34 days. This difference may give the impression that your usage has dramatically changed from the previous month.
Changes in weather
Very cold winter weather or very hot summer weather can also have a large impact on your bill.
In the winter, heating systems, lights and other appliances are often used more. During the summer, fans and air conditioners can use more power and increase your bill. A quick look at the weather trends on a weather website might offer some clues.
Changes around the house
Something as simple as in-laws staying with you, new appliances or new electronic devices can lead to an increase in your bill.
If you're on a regulated rate or variable rate, your charges could fluctuate due to a changing energy rate.
You can discover more about your bill on our Understanding Your Bill page.
You can view your EasyMax rewards on the last page of your invoice or by logging in to your account at ENMAX.com.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
For payment arrangement setup/modifications please call 310-3010.
For water/waste/recycling please call 310-2010.
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You can also get in touch with us at 310-2010.
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