There are many factors that can affect the charges on your monthly bill. Here are some examples of factors that might affect the charges on your bill:
Albertans on variable rate plans or those on regulated energy rates can expect more volatility in energy prices across Alberta than they have experienced in the past.
Seasonal high or low temperatures affect rates as we use more energy to stay comfortable, which can increase demand in the market. Have a look at these Energy Saving Tips for easy and low-cost ways to reduce energy consumption.
Everyone contributes to how much energy is used. Continuing to work from home or having family and friends stay for a visit can lead to changes in your energy consumption.
ENMAX bills are generated when we receive meter readings, and the time you’re charged for could range from 27 to 35 days. You’ll find the number of days your energy is billed for on page 3 of your invoice.
When electricity or natural gas meters can't be read in person, your usage will be estimated based on the last confirmed reading. In most cases meter estimates only happen for a single billing period - but there are situations where consecutive billing periods will need to be estimated.
Learn about bill adjustments
New appliances or electronics can increase or decrease how much energy you use.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
For new services, transfers or renewals, please call 310-2010 or click here to self serve online.