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What factors affect my bill?

​​​​​​​​​​​​​There are many factors that can affect the charges on your monthly bill. Here are some examples of factors ​that might affect the charges on your bill:

Days of service

The days of service could vary on your monthly bill which could result in slightly higher or lower invoices month to month. Please see the How to Read Your Bill section of our website to locate the days of service on your bill.

Changes in weather

Some examples of how your electricity usage could increase during colder weather:

  • Using a heater
  • Using your furnace (furnace fan working longer periods of time to heat home)
  • Indoor lights are turned on for longer periods of time, due to less daylight
  • Christmas lights
  • Plugging in your car due to cold weather

Some examples of how your water and electricity usage could increase during warmer weather:

  • Watering your lawn and/or plants
  • Maintaining your landscaping
  • Washing your car
  • Filling up your swimming pool
  • Higher frequency in baths/showers
  • Air conditioners/fans

Number of people living in house

Each person in a household will contribute to electricity and water consumption. If any additional people are visiting or staying in the household, this will likely result in an increase in consumption.

Appliances

Appliances are a big contributing factor in electricity and water usage. Some older appliances can consume larger amounts of electricity and water. Additional small appliances such as humidifiers and fans can contribute to higher electricity consumption.

Variable Rates

If you are on the RRO rate or a variable rate, this can affect your bill. The RRO rate and a variable rate will typically fluctuate every month. As a result, you may see an increase/decrease in your bill even though your consumption might be consistent month over month.

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Billing Q&A

  • I am moving/changing my address. How do I let you know?

    ​You can process your move in the My Account page, or call 310-2010 and a call centre representative will be happy to help you.

  • Where can I find my account balance or how much I owe?

    ​You can find your account balance by logging in to your account online, by looking at page one of your current invoice or by calling 310-2010 to speak to a call centre representative.

  • Why do my bills vary each month?

    Even if you think that your energy usage has remained the same, there are some factors that can lead to differences in your bills.

    Number of days billed

    Bills are generated based on when electricity and gas meter readings are received, and the time you're charged for could range from 26 to 34 days. This difference may give the impression that your usage has dramatically changed from the previous month.

    Changes in weather

    Very cold winter weather or very hot summer weather can also have a large impact on your bill.

    In the winter, heating systems, lights and other appliances are often used more. During the summer, fans and air conditioners can use more power and increase your bill. A quick look at the weather trends on a weather website might offer some clues.

    Changes around the house

    Something as simple as in-laws staying with you, new appliances or new electronic devices can lead to an increase in your bill.

    Rate changes

    If you're on a regulated rate or variable rate, your charges could fluctuate due to a changing energy rate.

    You can discover more about your bill on our Understanding Your Bill page. 


  • Does the rate I pay for electricity change every month?
    If you are on the regulated rate or a floating/variable rate, your rate can rise or fall from month to month.
  • How do I view the EasyMax rewards that I have acquired?

    ​You can view your EasyMax rewards on the last page of your invoice or by logging in to your account at ENMAX.com.

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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