Want to know more about your ENMAX bill? Check out our Billing page or the Questions and Answers to the right.
Learn more about billing
You can learn more about how your bill is divided up, consumption and delivery charges and payment options.
View an example of a bill
There are some factors that can lead to differences in your bills.
Number of days billed
Bills are generated based on when electricity and gas meter readings are received, and the time you're charged for could range from 27 to 35 days. This difference may give the impression that your usage has dramatically changed from the previous month.
Changes in weather
Very cold winter weather or very hot summer weather can also have a large impact on your bill.
In the winter, heating systems, lights and other appliances are often used more. During the summer, fans and air conditioners can use more power and increase your bill. A quick look at the weather trends on a weather website might offer some clues.
Changes around the house
Something as simple as in-laws staying with you, new appliances or new electronic devices can lead to an increase in your bill.
If you're on a regulated rate or variable rate, your charges could fluctuate due to a changing energy rate.
Occasionally, your electricity use will be based on an estimate. Once we’re able to read your meter – likely during the next bill cycle - you’ll see the confirmed amount on your bill. If you used less electricity than estimated, your bill will be lower. If you used more than the estimate, the difference will be added to your bill.
You can discover more about your bill on our Understanding Your Bill page.
This fee covers the costs related to billing you for electricity and providing customer service.
View our Payments section for information on payment options, pre-authorized payment, and questions and answers.
Learn more about payments
We've added credit cards as an option for ENMAX Energy retail customers and small commercial customers on EasyMax®, Basic and Balance Plans) to pay your monthly bill.
Payments can be made through the following methods:
*Credit Card payments are only accepted online through enmax.com when you sign into your account. Please do not provide any credit card related information (card number, CVV, etc.) to us by e-mail, live chat, telephone or any other transmission channel.
Unless you are facing a service disruption due to non-payment there is no need to contact us to advise you have made a payment. Your payment could take up to five business days to be applied to your account.
You can find your account balance by logging in to your account online, by looking at page one of your current invoice or by calling 310-2010 or 1-877-571-7111 (Canada/USA) to speak to a call centre representative.
In certain municipalities, ENMAX Energy Corporation is responsible for billing water, sanitary, storm sewer, solid waste and other municipal services.
Learn more about the additional services in which ENMAX Energy provides billing support.
The City of Calgary has contracted ENMAX to provide customer care and invoicing for municipal services provided by the City of Calgary.
For all Water and Waste/Recycling billing related inquiries please contact ENMAX Customer Care at 310-2010 or 1-877-571-7111 (Canada/USA).
For non-billing related inquiries on Municipal services, examples of which include Street Cleaning, Tax Assessments, etc, please contact the City of Calgary 311 Contact Centre.
Complete a Landlord Agreement with ENMAX Energy to make maintaining your property's utility account simple.
Visit our landlord page
ENMAX will not disclose the name of a customer billing at a specific address, however we can disclose if there is a vacancy at the address (A vacancy means no one has applied for service at the location).
As an owner, you need to notify ENMAX Energy every time you need to invoice for services in your name. ENMAX Energy will not set up services for a tenant based on information received from a Landlord unless the tenant has signed a Tenant Application Form.
No, you are only responsible for services billed under your name. In the event that you resume service under the Landlord agreement and your tenants had been disconnected, you will be responsible for the fee to re-energize your meter.
ENMAX Energy Corporation provides peace of mind when renting out your property.
movers’ page and find out how easy it is to get your energy set up at your new home, or about taking your services with you.
If you’re moving and need to cancel your service, please get in touch with us at 310-2010.
Have questions? Check out our questions and answers section for information on your account, how we invoice you, power outages, meter information and all of the services we provide for our customers across Alberta.
View all questions
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
For payment arrangement setup/modifications please call 310-3010.
For water/waste/recycling please call 310-2010.
To start chat, please enter your details.
You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.