You can manage your account by using your online account.
Our Customer Care team can also help you. Please see our Contact us page for hours. Several account options including account balances and payments are also available through 24/7 ENMAX Virtual Assistant 310-2010.
You can set up pre-authorized banking payments or pay by credit card* (ENMAX Energy residential and small commercial EasyMax® plans) by using your online account, or by calling the 24/7 ENMAX Virtual Assistant 310-2010. Regulated Rate Customers (RRO) are not able to pay by credit card.
Other ways to pay:
Trouble paying your bill?
Please view our resources and contacts to help you with your bill.
*Credit Card payments are only accepted online through enmax.com when you sign into your account or through our ENMAX Virtual Assistant at 310-2010. Please do not provide any credit card related information (card number, CVV, etc.) to us by e-mail, live chat or directly to one of our staff members. Debit cards, including Visa® debit or MasterCard® debit cards cannot be used for ENMAX payments.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
*Credit Card payments are only accepted online through enmax.com when you sign into your account. Please do not provide any credit card related information (card number, CVV, etc.) to us by e-mail, live chat, telephone or any other transmission channel.