If you are having trouble logging in please email us at firstname.lastname@example.org or if you require immediate assistance, please contact us at 310-2010 (toll-free in Alberta) or 1-877-571-7111 (Canada/USA).
You can view the information related to distribution
If you need to cancel your services you can contact us toll free in Alberta at 310-2010 or 1-877-571-7111 (Canada/USA).
For permanent meter removal due to property demolition or renovation, please call 403-219-7799.
We are unable to place different properties under one account due to different meter reading dates for each property. However, if you are on preauthorized withdrawal you can use one chequing account for all your Enmax bills.
You can find charge explanations on the second page of your bill.
The delivery charges are the cost of delivering energy to your property. Delivery of the energy is provided by the Wire Service Provider for your area.
The five percent GST calculation is based on the Electricity and Gas total cost in your bill.
Tax is not charged on city/municipal services like water, sewer, recycling, etc.
This is the cost of electric energy you have used in a billing period.
The electric rate charge are in cents per kilowatt-hour (¢/kWh) and does not include the administration fees or other applicable charges.
In the Alberta degregulated market there are different electricity rate options for consumers.
A rider is a temporary credit or charge approved by the regulator and are associated with distribution or transmission costs.
Riders occur when the actual delivery and transmission costs incurred by the wire service provider differ from their approved rates.
These charges are often forecasted and differ from actual cost.
Meter readings can be actual or estimated based on meter reading schedule, meter access, property location, weather and safety concerns.
The Settlement System Code requires electric meters for small consumers be read by distribution companies a minimum of once every six months and once in each calendar month for all Micro-generation sites.
Retailers buy electricity in large volumes from the wholesale markets, and then sell the electricity in smaller packages to their customers.
The prices residential, farm and small business/commercial customers pay are known as retail prices.
Electricity prices are set when companies that make electricity (generators) offer to sell their electricity to buyers (energy retailers).
Energy retailers buy enough electricity to meet their customer supply requirements.
Yes, you can transfer your account to the new location by signing into your ENMAX account online or by calling our customer care centre at 310-2010 or 1-877-571-7111 (Canada/USA).
This is someone other than the account holder that is listed as having full access to your account and will have the ability to act on your behalf in relation to account matters.
This can include transferring or terminating your account.
ENMAX does not sell energy contracts door-to-door.
Visit our door-to-door information page or visit UtilitiesConsumer Advocate website to learn more.
Here are some steps you can take if you feel you've been misled.
Yes. Although ENMAX may have your email address for communications, it does not mean you are registered for an online profile. If you have not yet registered you will have to follow these steps:
If you continue to have any trouble logging in or have a question about this new login procedure, please get in touch with us at 310-2010 or 1-877-571-7111 (Canada/USA) or email Residential@enmax.com
If you forgot your password, click here and submit the email address your account is set up under. We will then send you an email to change your password.
You can find your account number on your Paperless bill.
If you do not receive Paperless bill, you can contact us at 310-2010 or 1-877-571-7111 (Canada/USA) and we'll be happy to help you out.
Keep in mind that you will also need the phone number that was used to set up your ENMAX account to complete the new login process.
The confirmation email can take up to 30 minutes to appear in your in box.
If you still haven't received a confirmation email after 30 minutes, follow these steps:
If you can't see the text in the reCAPTCHA image, you may need to refresh the reCAPTCHA image by clicking the refresh button next to it
You do not have to refresh the entire page to see a new reCAPTCHA image, as this will delete all the other information you typed on the page.
If you aren't seeing the reCAPTCHA image, it may be because of your browser. Certain versions of Internet Explorer may not display the reCATHCHA image. If you are having problems with Internet Explorer, try one of these browsers (Chrome, Firefox, Safari).
If you are still having issues, you may need to update your browser by clicking on one of the links below.
To add multiple accounts to an existing login, please follow these steps:
Please note: this does not end your services, and you will continue to be billed for the account. To close an account, please call 310-2010 or 1-877-571-7111 (Canada/USA).
Your password needs to be at least six characters long and include at least one:
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
For payment arrangement setup/modifications or municipal water/waste/recycling services please call 310-3010.
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You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.