Want to know more about your ENMAX bill? Check out our Billing page or the questions and answers section to the right.
Learn more about your bill
Learn about paperless billing
You can learn more about how your bill is divided up, consumption and delivery charges and payment options.
View an example of a bill
The ENMAX Energy bill explained
Trouble paying your bill?
Even if you think that your energy usage has remained the same, there are some factors that can lead to differences in your bills.
Number of days billed
Bills are generated based on when electricity and gas meter readings are received, and the time you're charged for could range from 26 to 34 days. This difference may give the impression that your usage has dramatically changed from the previous month.
Changes in weather
Very cold winter weather or very hot summer weather can also have a large impact on your bill.
In the winter, heating systems, lights and other appliances are often used more. During the summer, fans and air conditioners can use more power and increase your bill. A quick look at the weather trends on a weather website might offer some clues.
Changes around the house
Something as simple as in-laws staying with you, new appliances or new electronic devices can lead to an increase in your bill.
If you're on a regulated rate or variable rate, your charges could fluctuate due to a changing energy rate.
You can discover more about your bill on our Understanding Your Bill page.
This fee covers the costs related to billing you for electricity and providing customer service.
View our Payments section for information on payment options, pre-authorized payment, and questions and answers.
We’ve added credit card payments as an option for customers on ENMAX Energy residential energy plans and small commercial EasyMax ®, basic and balance plans.
Payments can be made through the following methods:
*Credit Card payments are only accepted online through enmax.com when you sign into your account. Please do not provide any credit card related information (card number, CVV, etc.) to us by e-mail, live chat, telephone or any other transmission channel.
Unless you are facing a service disruption due to non-payment there is no need to contact us to advise you have made a payment. Your payment could take up to five business days to be applied to your account.
You can find your account balance by logging in to your account online, by looking at page one of your current invoice or by calling 310-2010 or 1-877-571-7111 (Canada/USA) to speak to a call centre representative.
In certain municipalities, ENMAX Energy Corporation is responsible for billing water, sanitary, storm sewer, solid waste and other municipal services.
Learn more about the
additional services in which ENMAX Energy provides billing support.
Changes to your water charges on your bill? See our
Water Use page for ideas and resources.
The City of Calgary has contracted ENMAX to provide customer care and invoicing for municipal services provided by the City of Calgary.
For all Water and Waste/Recycling billing related inquiries please contact ENMAX Customer Care at 310-2010 or 1-877-571-7111 (Canada/USA).
For non-billing related inquiries on Municipal services, examples of which include Street Cleaning, Tax Assessments, etc, please contact the City of Calgary 311 Contact Centre.
Setting up a landlord agreement means that electricity services will be transferred to you or your management company when a tenant leaves. This can help you avoid disconnections and additional fees.
If you have questions or would like to set up a landlord agreement, please call us at
ENMAX will not disclose the name of a customer billing at a specific address, however we can disclose if there is a vacancy at the address (A vacancy means no one has applied for service at the location).
As an owner, you need to notify ENMAX Energy every time you need to invoice for services in your name. ENMAX Energy will not set up services for a tenant based on information received from a Landlord unless the tenant has signed a Tenant Application Form.
No, you are only responsible for services billed under your name. In the event that you resume service under the Landlord agreement and your tenants had been disconnected, you will be responsible for the fee to re-energize your meter.
A landlord agreement can help provide peace-of-mind when renting out your property.
Also, to ensure the health and safety of our team and the customers we serve we’ve closed our offices to visitors and are not able to help you in person with bill questions. Please get in touch with
Live Chat or call us at 310-2010. For payment options please see our
Have questions? Check out our questions and answers section for information on your account, how we invoice you, power outages, meter information and all of the services we provide for our customers across Alberta.
View all questions
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
For payment arrangement setup/modifications please call 310-3010.
For water/waste/recycling please call 310-2010.
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You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.