These are challenging times and we want to make sure that not only does the energy get to your home or business – but also that you can find ways to keep the lights on.
In most cases, missing a single payment will not result in your electricity being cut off or energy plan being cancelled. Unpaid amounts will be added to your next bill and late payment fees will apply. If your account remains unpaid, you’ll receive a notice (by mail and phone) from our collections team.
You can use your
online account to view your current charges or set up these payment options.
Pre-authorized payments withdraw money automatically from your bank account to pay the monthly balance of your bill.
Payment arrangements allow you to pay overdue balances within a set period of time in one of two ways:
If you have a security deposit, it can be divided into up to three, equal monthly payments that will be used to pay for
only the overdue balance on your bill. You will still need to pay any current monthly charges.
You can also call us at 310-2010 and we’ll help you find an option that works for you.
If you’re on a retail energy plan with ENMAX Energy, like EasyMax®, and you have received a cancellation notice (by phone or mail), and do not pay by the specified date:
Utilities are mandated to provide a service, and they’re also mandated to ensure that they are fair to all users.
From October through April, utilities will limit electricity service to overdue accounts instead of completely cutting it off.
Load limiters allow just enough electricity for basic services (furnace, stove, minimal lighting etc.). If too much electricity is used, the limiter will completely disconnect power.
Only as a last resort is electricity cut off. Several attempts will be made by phone or mail to arrive at a solution.
Whether your electricity is limited or cut off, it can be fully restored by:
The following organizations are available for assistance related to your utilities:
Alberta Works 1‑866‑644‑5135www.humanservices.alberta.ca / or use their
Community and Social ServicesDial 2-1-1 anywhere in Albertawww.ab.211.ca
As well, ENMAX supports several community organizations that offer programs which help Albertans through energy education and financial support:
Aspen Family and Community Network Society helps Albertans manage their long-term energy needs. Please call 403-219-3477.
Distress Centre Calgary provides 24-hour support, counselling and resource referral services to Calgarians in need at 403-266-HELP (4357).
Bissell Centre Edmonton’s Community Bridge Program (780-423-2285 ext. 122), intervenes and provides assistance that helps people avoid eviction.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
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You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.