These are challenging times and we want to make sure that not only does the energy get to your home or business – but also that you can find ways to keep the lights on.
In most cases, missing a single payment will not result in your electricity being cut off or energy plan being cancelled. Unpaid amounts will be added to your next bill and late payment fees will apply. If your account remains unpaid, you’ll receive notifications from our collections team. Please ensure that your contact information is up to date, so that we may be able to reach you. You can use your
online account to review your contact information.
You can use your
online account to view your current charges or set up these payment options. Payment options can also be set up through our 24/7 Virtual Assistant at 310-2010.
Pre-authorized payments withdraw money automatically from your bank account or credit card to pay the monthly balance of your bill.
(Credit card payments are available for EasyMax® residential and small commercial customers only at this time.)
If available, Payment arrangements allow you to pay overdue balances within a set period of time in one of two ways:
If you have a security deposit, it can be divided into up to three, equal monthly payments that will be used to pay for
only the overdue balance on your bill. You will still need to pay any current monthly charges.
You can also call us at 310-2010 or 1-877-571-7111 (Outside Alberta) and we’ll help you find an option that works for you.
If you’re on a retail energy plan with ENMAX Energy, like EasyMax®, and you have received a cancellation notice (by phone or mail), and do not pay by the specified date:
Utilities are mandated to provide a service, and they're also mandated to ensure that they are fair to all users.
From mid-October through mid-April, utilities will limit electricity service to overdue accounts instead of completely cutting it off.
The limiter allows your furnace fan and a few lights to run so you can have heat during the winter. If too much electricity is used, the limiter will ‘trip’ and turn off your power. You can go out to your meter and turn it back on.
Only as a last resort is electricity cut off. Several attempts will be made by phone or mail to arrive at a solution.
Whether your electricity is limited or cut off, it can be fully restored by:
The following organizations are available for assistance related to your utilities:
Alberta Supports 1-877-644-9992 (toll free) or 780-644-9992 (Edmonton area)https://myalbertasupports.alberta.ca
Community and Social ServicesDial 2-1-1 anywhere in Albertawww.ab.211.ca
As well, ENMAX supports several community organizations that offer programs which help Albertans through energy education and financial support:
Trellis helps Albertans manage their long-term energy needs. Please call 403-276-9981.
Distress Centre Calgary provides 24-hour support, counselling and resource referral services to Calgarians in need at 403-266-HELP (4357).
Bissell Centre Edmonton’s Community Bridge Program (780-423-2285 ext. 122), intervenes and provides assistance that helps people avoid eviction.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).