Process for Temporary Power Disconnection & Reconnection
Minor Service Order (MSO) Request
Process Summary:
- Request MSO via web portal (minimum 3 business days required for scheduling purposes).
- Provide payment method (credit card or pre-approved account P.O. #) in full prior to EPC scheduling work.
- EPC and electrician to meet at site for Disconnect and then again for Reconnect as scheduled.
Step 1: Requesting a Disconnect/Reconnect MSO
1. To make your MSO request:
a. Go to:
www.enmax.com/services.
b. Under "ELECTRICITY SERVICES", select – "Electrician Requested Services".
c. Then select – "Construction Disconnect-Reconnect" and click "GET STARTED".
2. Enter all of the required information into the Request Form and Submit (Electrical Permits must be in place).
3. A quote will be created based on the information provided, which includes travel time, estimated labour time, and materials, as applicable.
4. Once the quote has been completed, you will receive an email along with a secure web link to make the required credit card payment to complete the scheduling of your MSO. No MSO will be scheduled until full payment has been received.
Step 2: Temporary Disconnect of Power (Day of Disconnect)
An EPC crew will meet the requesting electrician on site to discuss the work and then disconnect the electrical service supply, only if the following conditions are met:
- The electrician
MUST be present, on site.
- The main service disconnect
MUST be in the open position (no load).
Step 3: Reconnection of Power (Day of Reconnect)
An EPC crew will meet the requesting electrician (pre-arranged time by electrician) on site to discuss the work and then reconnect the electrical service supply, only if the following conditions are met:
- The electrician
MUST be present, on site.
- The main service disconnect
MUST be in the open position (no load).
- Electric service connection and meter are both accessible to safely reconnect (OHS, EPC Safety and CEC compliant).
- Electrical Permits are required and authorization to re-energize from the authority having jurisdiction must be affixed to the equipment (ie: green sticker) on site or an email sent from electrical inspections to trouble dispatch/control authorizing the reconnection.
- Failure to meet all these conditions will result in a denial of re-energization.
NOTE: A failure of the electrician to be present, on site will be subject to a 1 hr MSO charge.