Customer Care​

To sign up for paperless billing, you can either call our Customer Care Centre at 310-2010 or 1-877-571-7111 (Outside Alberta), or sign in to your ENMAX online account and click "View Bills and Preferences" button.

• Added convenience with less clutter and mess to manage
• Increased security with no need to shred bills to protect your personal information
• Notification the moment your bill is ready

Yes, you can always switch between paperless and paper billing. 

To change your preferences, either use your online account, or call us at 310-2010 or 1-877-571-7111 (Outside Alberta).

No, there is no charge for paperless or paper billing.

You'll receive your first notification by email when your bill is ready.  If you don't receive a notification or have questions please call us at 310-2010 or 1-877-571-7111 (Outside Alberta). 

You will receive an email notification when your paperless bill is ready. The email will provide a link for you to sign in to your online account to review your bill.

​Paperless notifications can only be sent one email address per account.

You can view your paperless bill in your online account. You can also access, review and print up to 25 months of previous bills.

You'll be notified that your paperless bill ready the moment it's available. With standard mail delivery, you may have to wait up to seven days to receive a paper bill.

You do not need to cancel your ePost to sign-up for ENMAX paperless billing. If you switch to paperless, ENMAX will automatically cancel your ePost account.

You will be able to view 25 months of your billing history through your online account.

ENMAX retains complete records of your billing history.  Invoices past 25 months can always be retrieved by request by calling us at 310-2010 or 1-877-571-7111 (Outside Alberta). These documents can be provided by email or by mail, and there's no charge. 

You can change the email address associated with paperless billing any time by signing in to your online account to edit your preferences.

To change your other personal information, please visit the "My Information" tab in your online account or call 310-2010 or 1-877-571-7111 (Outside Alberta).

We may send you emails related to your account with us from time to time. You always have the option to unsubscribe from any email.

​You will be able to view an online record of your last 25 invoices on enmax.com through your online account. Invoices older than 25 months can always be retrieved by calling our Customer Care Centre. There's no charge for this service and we'll send your past invoices by email or by mail.