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Apply for regulated rate option (RRO) electricity service

Are you new to the area or moving to a new location? Or are you taking over services where you live? If you do not choose a retailer, your electricity will be supplied by the RRO provider in your area.

All we need is some information to get your service(s) set up.

Submission of this form will initiate your:

  • Electricity services on the Regulated Rate Option
  • Water, sanitary, storm sewer, and/or solid waste services. (There will be a $10 (plus taxes) application for water service applied to your first bill).

Please Note

This service form is available for residential customers only. If you would like to set up an account for your small commercial business, please contact us at 310-2010 (toll-free in Alberta) to assist you.

All fields are required unless otherwise stated.​
Contact information
Primary Phone:
Alternate: (optional)
Add phone number
Additional: (optional)

Please Note: This e-mail address will be used to provide you with a confirmation number.

Move in date (dd/mm/yyyy)

The date that you become responsible for utility services at your new location. Please enter a date that is a maximum of 30 days in the past or 60 days in the future of today's date; otherwise, contact us at 310-2010 (toll free in Alberta).

New service address
Do you rent or own your new service address?
Mailing address

If your mailing address is outside of North America, please contact us at 310-2010 (toll free in Alberta) to verify details.


A deposit will be applied to your first bill. It is calculated by using three times the monthly average at the specific address.

The information you provide is protected under the Personal Information Protection Act (Alberta) and will only be used in accordance with the provisions of ENMAX's Privacy Commitment.  If you have any questions or concerns about the collection of your personal information, please contact the ENMAX Privacy Manager at 403-514-3000.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).