ENMAX Power Corporation is responsible for providing full electricity service to the City of Calgary.
For more information about the RRO rate, please visit
www.ucahelps.alberta.ca or call 403-310-4822.
In other areas of the province, such as Cardston, Ponoka and Red Deer, the RRO rates are set by the applicable municipal government and the RRO service is provided by ENMAX Energy Corporation.
There are a number of things you can do to control your energy costs in your home or business.
If you are a Regulated Rate customer, you may choose to do nothing and remain on the Regulated Rate Option in the province. The RRO fluctuates monthly, so you can expect the amount you pay per kilowatt hour to change each month.
You may also select to enter into a contract with an energy retailer for a fixed price per kilowatt hour each month. There are a number of retailers to choose from. For a complete list of energy retailers in Alberta, please visit www.ucahelps.alberta.ca or call 403-310-4822.
ENMAX Power Corporation is responsible for providing full electricity service, including the supply of electricity to eligible customers that have not chosen to entere into a contract with a retailer.
ENMAX Energy Corporation administers this service on behalf of ENMAX Power Corporation.
The Regulated Rate Option (RRO) is offered to residential and small business customers who consume less than 250,000 kWh/year.
The Regulated Rate for electricity fluctuates every month to reflect changes in the wholesale electricity market using a process approved by the Alberta Utilities Commission (AUC). By far, the biggest influence on the monthly rate is supply and demand.
Weather can also impact wind generation and the efficiency of coal-fired generating plants, thereby limiting the supply of electricity at a time of year when demand may be high.
The Regulated Rate also includes an electric energy charge, which is a fixed charge for costs related to the supply of electricity, and an administration charge for billing, customer care and administration.
Are you new to the area or have moved into a location? If you are now responsible for utility services and do not currently have an active ENMAX account, we'd be happy to help you set one up.
If you would like to set up an account for your small commercial business, please contact us at 310-2010 (toll-free in Alberta) to assist you.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).
We are unable to provide chat services for payment arrangement setup/modifications. For these services, please call 310-3010.
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You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.