Regulated Rate Option

The Regulated Rate Option (RRO) is an option for residential and small business customers who consume less than 250,000 kWh/year. If you have not entered into a contract with an electricity retailer, you are on the RRO.

From January 1 to March 31, 2023, the Government of Alberta put in place a temporary regulated rate ceiling of 13.5¢/kWh. A repayment amount will be added to the RRO price on RRO customers’ bills between April 2023 and December 2024 as per the Regulated Rate Option Stability Regulation. Visit our information page for more details.

Calgary

ENMAX Power Corporation is responsible for providing full electricity service to the City of Calgary.

Other areas

In other areas of the province, such as Cardston, Ponoka and Red Deer, the RRO rates are set by the applicable municipal government and the RRO service is provided by ENMAX Energy Corporation.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

RRO customers have options. We can help.

There are a number of things you can do to control your energy costs in your home or business.

If you are a Regulated Rate Option customer, you may choose to do nothing and remain on the Regulated Rate Option in the province. The RRO fluctuates monthly, so you can expect the amount you pay per kilowatt hour to change each month.

Equalized Payment Plan

ENMAX Energy offers an Equalized Payment Plan (EPP) to customers on the RRO. The EPP levels your monthly payments by estimating the amount you pay over an entire year and averaging it per month. With this plan, you can avoid monthly changes in your bill caused by changes in your energy usage or fluctuating market prices for electricity. The Equalized Payment Plan applies to your entire utility bill, including water, waste-water and municipal services (if applicable).

Regulated rate fluctuations

ENMAX Power Corporation is responsible for providing full electricity service, including the supply of electricity to eligible customers that have not chosen to enter into a contract with a retailer. ENMAX Energy Corporation administers this service on behalf of ENMAX Power Corporation.The Regulated Rate Option (RRO) is offered to residential and small business customers who consume less than 250,000 kWh/year.

The Regulated Rate for electricity fluctuates every month to reflect changes in the wholesale electricity market using a process approved by the Alberta Utilities Commission (AUC). By far, the biggest influence on the monthly rate is supply and demand, which are market forces beyond the control of any retailer. Weather can also impact wind generation and the efficiency of coal-fired and natural gas-fired generating plants, thereby limiting

the supply of electricity at a time of year when demand may be high. Customers on the Regulated Rate pay the electric energy charge, which is a monthly charge for costs related to the supply of electricity, and an administration charge for billing, customer care and administration.

Questions and Answers

Apply for Service

If you are responsible for utility services and do not currently have an active ENMAX account, we'd be happy to help you set one up.

If you would like to set up an account for your small commercial business,
please contact us at 310-2010 (toll-free in Alberta) or 1-877-571-7111 (Outside Alberta) to assist you.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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