We’ve identified each item on the bill and provided a brief description.
Select your bill:
If you have the Regulated Rate Option (RRO) and yellow on your bill, this guide will explain your charges.
What is RRO?The Regulated Rate Option is billed month to month for electricity services with no competitive contract. Your rate* can fluctuate up and down on a monthly basis because it reflects current market prices.
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(?) to learn more about an item.
Download the Regulated Rate option Bill Guide
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).
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We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.