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A guide to your bill

We’ve identified each item on the bill and provided a brief description.

Select your bill:

Regulated Rate Option - Electricity

If you have the Regulated Rate Option (RRO) and yellow on your bill, this guide will explain your charges.

What is RRO?The Regulated Rate Option is billed month to month for electricity services with no competitive contract. Your rate* can fluctuate up and down on a monthly basis because it reflects current market prices.



Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).