We’ve identified each item on the bill and provided a brief description.
Select your bill:
If you have the Regulated Rate Option (RRO) and yellow on your bill, this guide will explain your charges.
What is RRO?The Regulated Rate Option is billed month to month for electricity services with no competitive contract. Your rate* can fluctuate up and down on a monthly basis because it reflects current market prices.
Click on the (?) to learn more about an item.
Download the Regulated Rate option Bill Guide
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
For new services, transfers or renewals, please call 310-2010 or click here to self serve online.