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Phone scammers take fraud to new level

/ Calgary

​ENMAX is alerting the public to another threat being perpetrated on unsuspecting customers.

In January, ENMAX issued a news release that warned of telephone fraudsters posing as legitimate ENMAX representatives. In the calls, scammers told customers their ENMAX account was in arrears and that they required payment to prevent an immediate disconnection of power. They then directed customers to make their payment through a pre-paid credit card available at many retailers. Unfortunately we have reports these fraudsters continue to target our customers but with a new and bothersome twist.

If fraudsters call customers and reach their voicemail, they leave instructions to call a special toll-free phone number where the fraudsters have copied a recording of ENMAX's opening message from its Customer Care Centre phone line complete with ENMAX's prompt options to mislead customers to think they are calling ENMAX. Should the customer continue with the call, they will connect with the scammer.

ENMAX encourages any customer who thinks they may have received a phone scam message to disregard and not engage with fraudsters, but to report this to local law enforcement. Further, customers requiring validation of their account balance or status are encouraged to log into their ENMAX account online at www.enmax.com/sign-in, or to call 310-3010 toll free in Alberta.

ENMAX Corporation, through its subsidiaries, makes, moves and sells electricity to residential, small business and large commercial customers and is headquartered in Calgary, Alberta, with offices in Edmonton. ENMAX Power Corporation owns and operates transmission and distribution infrastructure in Calgary and ENMAX Energy Corporation owns diverse electricity generation facilities throughout the province. Since 2007, ENMAX has been named one of Alberta's Top Employers. ENMAX Energy is currently the retailer of choice for both The City of Calgary and The City of Edmonton.

MEDIA CONTACT

For more information, please contact:

Doris Kaufmann Woodcock
Senior Media Relations Advisor
ENMAX Corporation
403-689-6150 (media line)
mediaroom@enmax.com
@ENMAX

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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