Unaccounted for Energy (UFE) represents loads that are not metered, profiled or allocated as losses. UFE accounts for meter inaccuracies, possible theft, an error in loss adjustment, or profile creation and estimation variances.
UFE is calculated as the system load total for each hour minus the sum of the allocated hourly loads for each site, plus their allocated losses.
UFE is attributed to individual sites based on their energy usage as a percentage of the entire zone usage.
UFE Tolerance Rules are described in the
Settlement System Code (AUC Rule 021). If UFE percentages fall outside the UFE Tolerance Rules, the UFE Reasonableness Exception Report is updated by ENMAX Power Corporation's Regulated Market Services to communicate the reason for the variances.
For a description of the fields contained in the UFE Reasonableness Exception Report, please refer to the
Settlement System Code (AUC Rule 021).
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
We are unable to provide chat services for payment arrangement setup/modifications. For these services, please call 310-3010.
To start chat, please enter your details.
You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.