Assorted energy consuming fixtures do not have meters attached (for example, streetlighting) and instead have consumption based on fixtures and hours of use. The hours are based on the deemed profile.
In the included example, the profile details a fixture that turns on in the evening, and off in the morning. A burn hour value equal to one means the site is consuming energy based on the installed fixtures for a complete hour (zero burn hours would equal zero 'power on' hours).
If you would like to access to the deemed profiles, please use the
Profile Settlement Report page.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.