ENMAX Power Corporation expects to have limited direct contact with retailers' end use customers. Therefore, retailers will be the main source of electricity industry information for their customers, such as distribution tariff information as described in the Alberta Tariff Billing Code (AUC Rule 004).
Calls from end use customers regarding a power outage for ENMAX Power Corporation's distribution system should be directed to 403-514-6100 (ENMAX Power Corporation's 24 hour trouble line).
Retailers may request the following services:
A complete list of services and their associated fees are located in the Fee Schedule of ENMAX Power Corporation's Terms and Conditions. Retailers are financially responsible for all service requests made on behalf of their end use customers. ENMAX Power Corporation will invoice retailers for these services on a monthly basis.
As described in the
Settlement System Code (AUC Rule 021), retailers and regulated rate providers are responsible for enrollment, including informing ENMAX Power Corporation that they've been chosen as the supplier of electricity services at a particular site. Enrollment is supported through the standard transactions described in the Settlement System Code.
Please note:ENMAX Power Corporation is neither bound by, nor will it enforce, contracts between retailers and their end use customers. ENMAX Power Corporation also will not mediate disputes between retailers and end use customers.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.