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​Primary Switch Disconnect Reconnect Form

This form is for:

  • De-energizing a cable or transformer.

Why do I need this form?

  • Excavating near or exposing ENMAX cables.
  • Performing three phase switch gear maintenance.

Things to know before you start:

  • If any changes are made to your service an electrical permit number and completed inspection or an authorization (received via email) from the City of Calgary inspections Department is required before the service will be reconnected.
  • A return trip fee will be assessed if a customer or customer representative is not onsite at the scheduled time requiring an additional site visit to complete the requested work.
  • Evening and nighttime appointments are available for commercial electrical work only. Please contact the MSO Scheduler at 403-514-2186 for more information or to book one of these appointments.

To complete this form you will need to know the following:

  • Time and date for de-energization and re-energization.
  • Transformer number.


  • Emergency response by ENMAX takes precedence over all other work, which may result in extended outage durations. ENMAX will not be liable or pay costs associated with re-scheduling or canceling any scheduled minor service order. All work is performed in accordance with ENMAX's Distribution Tariff Terms and Conditions and applicable law.

  • We require a minimum of 3 business days’ notice to schedule all requests. Service charges may apply for cancellations less than 24 hours in advance.

  • The charge to complete the requested work is based upon the estimated time to complete the work and travel time; however, this charge is an estimate only and customer is responsible for all actual costs of the work. ENMAX will issue an invoice or a refund to the customer for any differences between actual and estimated costs. Additionally, If onsite conditions result in a variance from the estimated time required to complete the work, an adjustment to the amount charged may be applied.

The information you provide is protected under the Personal Information Protection Act (Alberta)and will only be used in accordance with the provisions of ENMAX's Privacy Commitment. If you have any questions or concerns about the collection of your personal information, please contact the ENMAX Privacy Manager at 310-2010.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).