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​Primary Switch Disconnect Reconnect Form

Request having a transformer or underground cables de-energized.




Disclaimers:

  • Emergency response by ENMAX would take precedence over all other work, which may result in extended outage durations.  ENMAX will not be liable for and will not pay costs associated with re-scheduling or canceling any scheduled minor service order.

  • If you have any questions, concerns, or objections to the collection, use, and disclosure of your personal information, please do not hesitate to advise us through the ENMAX Privacy Manager at 403-310-2010.

  • An electrical permit number and completed inspection or an authorization (received via email) from the City of Calgary Inspections Department will be required before the service can be reconnected.

  • We require a minimum of 3 business days' notice to schedule all requests. Service charges may apply for cancellations less than 24 hours in advance.

  • A return trip fee will be assessed if a customer or customer representative is not onsite at the scheduled time requiring an additional site visit to complete the requested work.

  • The charge to complete the requested work is based upon the estimated time to complete the work and travel time.  If onsite conditions result in a significant variance from the estimated time required to complete the work, an adjustment to the amount charged may be applied.


The information you provide is protected under the Personal Information Protection Act (Alberta) and will only be used in accordance with the provisions of ENMAX's Privacy Commitment.  If you have any questions or concerns about the collection of your personal information, please contact us at 310-2010 toll-free across Alberta or e-mail us at privacy@enmax.com .

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).