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Utility Bill Support Programs

Update July 20, 2020

The utility payment deferral program ended on June 18, 2020. Installment plans have been offered to help eligible customers manage deferred payments for their ENMAX and/or The City of Calgary municipal billed services.

If customers did not select an installment plan for their deferred payments before July 18, 2020, a ten-payment plan was set up for them.

Deferral installment plan details:

    • Deferred balances are listed as a credit (CR) on the first bill that includes installment payments.
    • Deferred balances will be divided into equal payments on consecutive bills.
    • Installment payments will be added to regular utility bill charges when they’re due.

For most customers, installment plan details, including payment schedule and amounts, can be viewed using an ENMAX online account.

If you would like to make changes to your installment plan, please call our Customer Care team at 310-2010.

If you are a commercial customer and have questions about your account, please contact your dedicated Account Manager or Client Care at 1-866-331-2199 or business@enmax.com.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).