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Digital self-service tool in the works for ENMAX Power customers

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One of the top pieces of feedback we hear from ENMAX Power customers is the desire for more self-service opportunities. Most options for this available today come in the digital space. We want to improve our customer experience through the tools and technology we can provide.

As part of our work to continually improve the customer experience, ENMAX Power is working on a “digital self-service tool”: a customer portal that is currently in a preliminary state.​

“Last year, we launched the pilot for a brand-new project tracker for specific projects,” said Jennifer Lefevre, director, commercial and customer relations. “It allows customers with these smaller projects to view and track the status of their projects online 24/7, showing major milestones.”

The digital self-service tool is a part of our long-term plan to elevate the customer experience across ENMAX Power. We are continually looking at how we can take advantage of technologies and advance our customer experience.

We also updated our Outage Map and outage notifications in December 2023. With this update you are now able to create an account to receive notification about outages, through your preferred communication method. The plan is to expand the type of information you can receive through this account.

“While the outage map may have a similar look and feel, the reliability of information has improved and can offer much more timely and accurate information to customers moving forward,” said Lefevre.

With the ultimate goal of a portal that will act as a central source of information, customers will continue to have access to information that matters to them.

“We’ve heard you,” said Lefevre. “Ensuring that we are providing proactive and accurate information is something we are committed to continuing to improve on.”

We will provide updates on the digital self-service portal as the project advances. You can check out the new outage map at powerservices.enmax.com.

Questions? Ideas on what information you would like to see? Please contact partnerconnect@enmax.com​ ​

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).