Please select your location from the menu to report an outage.
Please choose the best option related to the outage from the icons below.
Please call EPCOR's Trouble Response Line at 780-412-4500 or 780-310-4300
Contact 403-342-8274 (from 8 a.m. to 4:30 p.m.); 403-348-5700 (after hours)
Contact 403-308-0524 or 403-653-5035
Report a power outage by contacting the ENMAX Trouble Response line (403-514-6100)
Alternatively, use the form below to notify us of outage by providing a phone number, house number, site ID and meter number. Site ID numbers are provided on your utility bill and meter numbers are located on the exterior meter panel.
The enmax.com outage page provides real-time updates for your information.
Our response is prioritized by:
Treat all downed wires as dangerous and stay back 10 meters. Contact 911 if you are experiencing a life-threatening emergency or to report downed wires.
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Please visit the ATCO Gas website for gas-related issues. Call 403-245-7222 in an emergency.
Call 911 if:
If electrical equipment is damaged due to a motor vehicle accident, please ensure you stay back at least 10 meters from damaged equipment and don't attempt to remove obstructions. Call 911 immediately.
Please call the City of Calgary at 311 to report a street light outage.
Subscribing to outage notifications from ENMAX Power via email ensures you never miss information on outages across the city. Please note the following before signing up:
- Emailed notifications only cover outages within the city of Calgary
- Emailed notifications are sent out over a 24-hour period
- Only outages impacting a large area or expected to last for an extended period of time generate emailed notifications
- Unsubscribe easily through an unsubscribe link within the outage email notification
The information you have provided will only be used to administer outage email notifications Any information you provide is protected under the Personal Information Protection Act (Alberta) and will only be used in accordance with the provisions of ENMAX's Privacy Commitment. If you have any questions about the use of your personal information, please contact the ENMAX Privacy Manager at email@example.com.
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Our response is prioritized by the following:
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).
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You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.