667,700
residential, commercial and industrial customers
786,000
customer interactions through phone, email and live chat
86%
of customers surveyed reported being satisfied
Even in this self-serve world, some of the most satisfying moments are between people.
It would be easy to think that our customers only connect with us when they plug in a kettle, charge their tablets or turn on the open sign.
While the connections people have with energy are limitless, it’s the connections with people that make the difference.
Last year our customer care team had 786,000 interactions via phone, email and web chat, answering questions ranging from “Can you explain this charge?”, to “Do I use more electricity in summer or winter?”
But not every question is about energy: