ENMAX POWER

Temporary outage for maintenance

Get the power temporarily disconnected, moved or reconnected, so you can complete your work safely and efficiently.

Before you get started, please read our information on Electrical Utility Meter Handling and Secondary Service Supply Restrictions.

Before you start

Electrical Utility Meter Handling and Secondary Service Supply Restrictions

Notice To: Electrical Contractors working within the ENMAX Power Corporation (EPC) Service Territory (City of Calgary and surrounding area).

EPC, with the cooperation of the City of Calgary Electrical Inspections, is enforcing its procedures and protocols regarding the care and handling of EPC owned electrical utility meters and secondary service supply connections.

EPC, as the Owner is the only party permitted to remove, install and handle electrical utility metering equipment. This is consistent with the electric utility industry's standard and practice Canada wide. This also includes the de-energization or re-energization of utility service supply connection point.

No Electrical Contractor or other third Party shall:

Cut or remove an EPC electrical meter seal or meter ring.
Remove an EPC electrical meter from an energized or de-energized meter base.
Disconnect or reconnect energized utility service conductors at the service entrance (mast / weather head).

IMPORTANT: EPC will be closely monitoring these restrictions and will be collaborating with the City of Calgary Electrical Inspections to ensure that all infractions are identified and reported as required.

Temporary Disconnect-Reconnect

This request is for a temporary disconnect-reconnect of existing secondary services or equipment via overhead/underground wires or the meter.

Step 1: Request and view available times through the button below

The cost of service is based on the information provided, which includes travel time, estimated labor time and materials (as applicable).
After you submit your request you will receive an email along with a secure web link to make the required credit card payment.

Important Note: Your request will NOT be booked until full payment has been received by ENMAX Power.

Fill out Request

Step 2: Temporary Disconnect of Power (at the time of disconnect)

An ENMAX Power crew member will meet the requesting certified electrician on site to discuss the work and then disconnect the electrical service supply, only if the following conditions are met:

 The certified electrician MUST be present, on site.
 The main service disconnect MUST be in the open position (no load).

Important Note: Failure to have a certified electrician present (physically on-site) will be subject to an additional one (1) hour charge to the customer.

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Step 3: Reconnection of Power (at the time of reconnect)

An ENMAX Power crew member will meet the requesting certified electrician (at the pre-arranged time) on site to discuss the work completed and then reconnect the electrical service supply, only if the following conditions are met:

The certified electrician MUST be present, on site; and
The main service disconnect MUST be in the open position (no load); and
Electric service connection and meter are both accessible to safely reconnect according to Canadian Electrical Code (CEC) Part 1 and ENMAX standards.
Electrical Permits are required and authorization to re-energize from the authority having jurisdiction must be affixed to the equipment (ie: green sticker) on site or an email sent from electrical inspections to trouble dispatch/control authorizing the reconnection.

Failure to meet all these conditions will result in a denial of re-energization. 

Important Note: Failure to have a certified electrician present (physically on-site) will be subject to an additional one (1) hour charge to the customer.

For reconnection support, contact 403-514-6100