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Outage Causes


Unexpected power outages can happen for any number of reasons. From high winds and snow storms, to vehicle accidents and lightning strikes, power outages are often caused by circumstances beyond our control.

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Maintenance or upgrades
to the system

Scheduled outages will happen when the power is manually turned off so that crews can complete their work on the electrical system safely and efficiently.

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Damaged electrical equipment on your property

Damage to the wires or service mast that connect your home and buildings with that main power lines can lead to isolated outages on your property.

Damaged underground cables


ENMAX 403-514-6100

24 hours a day, seven days a week

Outages and Safety

Outside of Calgary

Fortis Alberta 310-WIRE (310-9473)

Epcor 780-412-4500 (in Edmonton)

City of Red Deer 403-348-5700

Medicine Hat 403-529-8260 

City of Lethbridge 403-320-3940 

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).