Unexpected power outages can happen for any number of reasons. From high winds and snow storms, to vehicle accidents and lightning strikes, power outages are often caused by circumstances beyond our control.
Scheduled outages will happen when the power is manually turned off so that crews can complete their work on the electrical system safely and efficiently.
Damage to the wires or service mast that connect your home and buildings with that main power lines can lead to isolated outages on your property.
24 hours a day, seven days a week
See current outages
Fortis Alberta 310-WIRE (310-9473)
Epcor 780-412-4500 (in Edmonton)
City of Red Deer 403-348-5700
Medicine Hat 403-529-8260
City of Lethbridge 403-320-3940
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
For payment arrangement setup/modifications please call 310-3010.
For water/waste/recycling please call 310-2010.
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You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.