Unexpected power outages can happen for any number of reasons. From high winds and snow storms, to vehicle accidents and lightning strikes, power outages are often caused by circumstances beyond our control.
Scheduled outages will happen when the power is manually turned off so that crews can complete their work on the electrical system safely and efficiently.
Damage to the wires or service mast that connect your home and buildings with that main power lines can lead to isolated outages on your property.
24 hours a day, seven days a week
See current outages
Fortis Alberta 310-WIRE (310-9473)
Epcor 780-412-4500 (in Edmonton)
City of Red Deer 403-348-5700
Medicine Hat 403-529-8260
City of Lethbridge 403-320-3940
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).
We are unable to provide chat services for payment arrangement setup/modifications. For these services, please call 310-3010.
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You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.