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What causes an outage


Unexpected
outages

Unexpected power outages can happen for any number of reasons. From high winds and snow storms, to vehicle accidents and lightning strikes, power outages are often caused by circumstances beyond our control.

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Maintenance or upgrades
to the system

Scheduled outages will happen when the power is manually turned off so that crews can complete their work on the electrical system safely and efficiently.

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Damaged electrical equipment on your property

Damage to the wires or service mast that connect your home and buildings with that main power lines can lead to isolated outages on your property.

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Calgary

ENMAX 403-514-6100

24 hours a day, seven days a week

See current outages

Outside of Calgary

Fortis Alberta 310-WIRE (310-9473)

Epcor 780-412-4500 (in Edmonton)

 

City of Red Deer 403-348-5700

Medicine Hat 403-529-8260 

City of Lethbridge 403-320-3940 

Report an outage


​Outage tips

  • Call 911 for any emergency or life threatening situations.
  • Turn off or disconnect any appliances (stove or oven etc) or electronic equipment.
  • Keep one light on so you know when the power comes back on.
  • Don't bring gas or charcoal BBQs indoors. Be careful with candles.
  • Put on a hat or sweater to preserve your body heat (the temperature inside your home shouldn't become uncomfortable for at least four hours).
  • Listen to a battery-powered or wind-up radio for information.
  • Limit how often you open and close your refrigerator and freezer doors to help food stay cool. 

​Preparing for an outage

You never know when an outage will occur, but a little preparation can make all the difference.

  • Keep supplies, like a flashlight, a battery-operated radio, matches and candles in an easy-to-reach location.
  • Visit the City of Calgary's Emergency Management website or the Red Cross for information emergency kits. 
  • Keep a list of local emergency contact numbers (police, fire, utilities etc) handy
  • Use surge protectors for all of your electronic devices.
  • Know how to disconnect your electric garage door.
  • Purchase back up batteries for phones and other essential electronics.
  • Consider buying a solar charger for electronics.
  • Have a plan and ensure everyone in your home understands what to do in the event of an outage.

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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