We provide a service to Retailers and Non-Retailers which conforms to the
Alberta Code of Conduct regulations AR 58/2015.
A standard service is provided to comply with the Alberta Utilities Commission Rule 010 -
Rules on Standards for Requesting and Exchanging Site-Specific Historic Usage Information for Retail Electricity.
Retailers with non-standard requests i.e. non-compliant to AUC Rule 010 (e.g. for periods greater than 425 calendar days, graphs or other non-standard format) must be requested using the
Retailer, Non-Standard request form. Applicable fees apply as per the
Terms and Conditions Fee Schedule. Fees subject to GST.
This form can be completed electronically and emailed to
email@example.com or faxed to 403-514-6836.
Any person requesting site specific historic data shall have the authorization (written consent) by the customer and must then make the request using the
Non-Retailer Authorization form.
Applicable fees apply as per the
Terms and Conditions Fee Schedule. Fees subject to GST
Please Note - Red Deer Site Specific Historic Usage requests
Retailer requests which are non-compliant to AUC Rule 010 and all non-retailer requests should be submitted by fax to 403-314-5842 for the attention of the Meter Data Administrator.
If you have any questions please contact
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
For payment arrangement setup/modifications please call 310-3010.
For water/waste/recycling please call 310-2010.
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You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.