We provide a service to Retailers and Non-Retailers which conforms to the
Alberta Code of Conduct regulations AR 58/2015.
A standard service is provided to comply with the Alberta Utilities Commission Rule 010 -
Rules on Standards for Requesting and Exchanging Site-Specific Historic Usage Information for Retail Electricity.
Retailers with non-standard requests i.e. non-compliant to AUC Rule 010 (e.g. for periods greater than 425 calendar days, graphs or other non-standard format) must be requested using the
Retailer, Non-Standard request form. Applicable fees apply as per the
Terms and Conditions Fee Schedule. Fees subject to GST.
This form can be completed electronically and emailed to
email@example.com or faxed to 403-514-6836.
Any person requesting site specific historic data shall have the authorization (written consent) by the customer and must then make the request using the
Non-Retailer Authorization form.
Applicable fees apply as per the
Terms and Conditions Fee Schedule. Fees subject to GST
Please Note - Red Deer Site Specific Historic Usage requests
Retailer requests which are non-compliant to AUC Rule 010 and all non-retailer requests should be submitted by fax to 403-314-5842 for the attention of the Meter Data Administrator.
If you have any questions please contact
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).
We are unable to provide chat services for payment arrangement setup/modifications. For these services, please call 310-3010.
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You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.