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Outage Tips

Knowing how to stay safe and comfortable during an outage, as well as how to prepare for an outage, can help you and your family be prepared while our field crews do their job to safely restore power to your neighbourhood.


​What to do when the power goes out?

  • Call 911 for any emergency or life threatening situations.
  • Turn off or disconnect any appliances (stove or oven etc) or electronic equipment.
  • Keep one light on so you know when the power comes back on.
  • Don't bring gas or charcoal BBQs indoors. Be careful with candles.
  • Put on a hat or sweater to preserve your body heat (the temperature inside your home shouldn't become uncomfortable for at least four hours).
  • Listen to a battery-powered or wind-up radio for information.
  • Limit how often you open and close your refrigerator and freezer doors to help food stay cool. 
    When the power goes out      

​Preparing for an outage

You never know when an outage will occur, but a little preparation can make all the difference.

  • Keep supplies, like a flashlight, a battery-operated radio, matches and candles in an easy-to-reach location.
  • Visit the City of Calgary's Emergency Management website or the Red Cross for information emergency kits. 
  • Keep a list of local emergency contact numbers (police, fire, utilities etc) handy
  • Use surge protectors for all of your electronic devices.
  • Know how to disconnect your electric garage door.
  • Purchase back up batteries for phones and other essential electronics.
  • Consider buying a solar charger for electronics.
  • Have a plan and ensure everyone in your home understands what to do in the event of an outage.

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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