​No, you won't receive a credit, but you are only charged for any electricity used during a billing period. During an outage, your meter will not record electrical use, so you will not be charged for any use during that time.

​Yes, you can take the following precautions:

• Unplug electronics like computers, TVs, stereos, DVD players, game consoles, phone chargers and microwave ovens to avoid possible damage when the power returns.
• Check to make sure appliances such as toasters, irons, ranges and tools are turned off so that they won't turn on when the power is restored to prevent injury or a fire.
• Review owner's manuals for equipment such as thermostats and timers to see how you can reset them or other .
• Leave the light switch turned on so that you will know when the power is back on.

See more tips on what you can do before or during an outage.

​Check to see if your medical equipment has a back-up power supply and how long you can expect that supply to last.

However, because medical equipment and personal needs can be different, it's a good idea to check with your physician, home care provider or the manufacturer to see what can be done before or during an outage.

For security systems check your manual or with your security system provider to confirm if your system has a back-up battery to run and retain information during the power outage.

It's always a good idea to contact your security company in advance of a scheduled electrical interruption to advise that there will be an interruption in your security system.

See more tips on what you can do before or during an outage.

​Because your furnace's fan is powered by electricity, during an outage it will not run and blow warm air throughout your home. For lengthy outages during cooler weather, you should consider making arrangements for people, pets and items that require a temperature-controlled environment.

See more tips on what you can do before or during an outage.

​During shorter outages most foods in your freezer or refrigerator should be fine. You can help them keep longer by keeping fridge and freezer doors closed as much as possible. Here are some other tips:

• Move foods that you use often to a cooler with ice to help cut down on the number of times you open your fridge door.
• Most foods stored in the refrigerator such as pickles, butter, vegetables, fruits and juices will be fine for 24 hours.
• Ice cream and bakery products near the top of a freezer may thaw sooner than other foods, if possible move them to the bottom or back.
• A full freezer will keep food frozen for about 24 to 48 hours.

• A partially filled freezer will keep most meats frozen from between 12 and 24 hours.
• A freezer full of meat generally stays remains frozen longer than a freezer full of baked goods.
• Quilts or heavy blankets can be placed over your freezer to slow thawing.
• If the temperature is cold enough, your frozen foods can be stored outside.

See more tips on what you can do before or during an outage.

​Maintaining a proper environment for some kinds of pets is important, and different types of pets will require different levels of care. You should check with your pet shop or veterinarian to see what steps can be taken to keep your pet comfortable.

See more tips on what you can do before or during an outage.

​Disengaging the drive mechanism may open electronic garage doors. Methods may vary depending on the manufacturer. Consult with the garage door manufacturer to determine the best way to disengage the drive mechanism so that you can open the door manually. If you do not have the instruction booklet, contact the company who installed your door or search for the operating manual online.

See more tips on what you can do before or during an outage.

While you may be affected by a maintenance outage, depending on the work being done, crews may or may not be close to your house.

If you have any questions or concerns, please see our outage page and map or contact us for more information.

​In most cases, the power needs to be turned off to keep crews safe while they work on a power line. Other times, the power is cut off so that equipment isn't damaged during repairs.

If you have any questions or concerns, please call 403-514-3990 or email us for more information.

​Maintaining the power supply to Calgary is a year-round job, and doing it safely and effectively means that we need to schedule outages all year long. However, safety is our main priority for the public as well as our crews so we will reschedule outages when it is colder than -20C without the wind chill. Regardless of what time of year an outage is schedule we will work to ensure that you are notified in enough time so you can make necessary arrangements.

See more tips on what you can do before or during an outage.

If you have any questions or concerns, please contact us for more information. 

​Yes, you will receive another notification of the new dates and times of the rescheduled maintenance outage.

If you have any questions or concerns, please call 403-514-3990 or email us for more information.

​ENMAX Power contracts work out to different companies to help us perform all of the required maintenance and connection work in Calgary.

If you have any questions or concerns, please call 403-514-3990 or email us for more information.

​Yes, home generators can be useful during any outage, but they can be very dangerous if they aren't used correctly.

Serious incidents can occur when a home generator is connected to your home's existing electrical system, including electricity flowing back out to the wires where it can endanger crews working on the outage.

Make sure that you don't connect a portable generator directly to your home's wiring system without the proper installation of a CSA-approved transfer switch that that has been approved by an electrical inspector.

Instead, connect any household appliances or electronic directly to the generator or a wire connected to the generator.

If you have any questions or concerns, please call 403-514-3990 or email us for more information.

​Here are some things you can do when the power comes back on:

• Check your fridge and freezer to ensure they are working. Examine food for spoilage.
• Check your furnace. The fan should start automatically. Warm the house slightly above normal temperature for a few hours.
• Give the electrical system a chance to stabilize. Turn on only the most essential appliances first (such as medical equipment, fridge, freezer, etc.) and then wait 10 to 15 minutes before reconnecting the others.
• Reset your clocks, timers and alarm systems.

See more tips on what you can do before or during an outage.

If you have any questions or concerns, please call 403-514-3990 or email us for more information.

No, ENMAX Power is not responsible for supplying generators in the event of a scheduled outage. For more information, please refer to your Terms and Conditions

​If you have any questions or concerns, please call 403-514-3990 or email us for more information.