Understanding outages
Why outages occur
From high winds and snowstorms to vehicle accidents and lightning strikes, power outages are often caused by circumstances beyond ENMAX Power’s control.
How to prepare for an outage
Having a plan in the event of an outage and ensuring everyone in your home understands, can help you and your family stay safe and comfortable.
After there has been an outage
Allow your homes’ electrical system to adjust
Allow your homes’ electrical system to adjust. Only switch on the most important electronics and appliances first (such as medical equipment, fridge, freezer, etc.) and then wait 10 to 15 minutes before plugging in the others.
Check your furnace
The fan should start automatically. Depending on your furnace model, you may have a standing pilot light (small flame) that stays on all the time, or an electronic ignition that sparks the pilot light when the thermostat calls for heat. If the pilot light is out, you may need to relight it manually or reset the electronic ignition. Refer to your furnace manual for the specific instructions on how to do this. If you feel uncomfortable doing so, please contact a certified HVAC company.
Loss or damages during a power outage
At ENMAX Power Corporation (EPC), we are committed to delivering reliable and safe power to our customers. Unfortunately, there may be situations where your power supply is disrupted. In those circumstances, under ENMAX Distribution Tariff Terms and Conditions we are not liable for any losses or damages resulting from a power "discontinuation, curtailment, interruption or reduction of connection services"– whether unexpected or planned.
For more information, please look at ENMAX Distribution Tariff Terms and Conditions, as amended from time to time.
Electricity charges during an outage
When there is an outage, your meter doesn't measure any electrical use. Therefore, outages do not qualify for a credit on your bill as you are not be charged for that amount of time.