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Damaged underground cables

If the power is out or flickering at your home, but your neighbours’ electricity is on, it’s very likely that the problem is due to a damaged underground power cable that delivers electricity to your property.

If you have questions about repairs being made to a cable on your property contact ENMAX Power Customer Relations at 403-514-3990.

Avoid accidental damage to underground cables. Contact Alberta One Call at 1-800-242-3447 to locate buried utilities on your property before you start digging.

Caution


A damaged wire should be considered as dangerous as an undamaged wire. Do not attempt to locate or repair a damaged cable.

Cable fault causes

  • Contact with tools or equipment
  • Aging or decaying wire materials
  • Tree roots
  • Thawing or freezing ground

Reach out to us


If you think you have a damaged cable on your property please call ENMAX Power Trouble Response, 403-514-6100.

Responding to damaged cables

ENMAX Power Trouble Response crews investigate reports of damaged cables. They are trained to assess the situation and if needed will schedule our underground crews to locate the problem. Typically, this process can be completed
in 1 – 3 days. In certain situations, our crews will connect you home to a temporary electricity source until repairs are complete.

Damaged underground cable information sheet


Locating the and repairing damaged underground cables

Our crews are not authorized to repair power cables on private property. This means that you (or if you’re renting, the property owner) will need to hire a certified electrician who will:

Obtain permits and approvals

Locate the damaged section of power cable

Coordinate having the power disconnected and reconnected

Uncover, repair and backfill underground wire

Cable faults

Our crews will repair damaged power cables in areas beyond your property line or within a utility right-of way. In these cases, you will be notified when the work will be done and what to expect. You will not be charged for this work.

Cable faults

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).