If the power is out or flickering at your home, but your neighbours’ electricity is on, it’s very likely that the problem is due to a damaged underground power cable that delivers electricity to your property.
If you have questions about repairs being made to a cable on your property contact ENMAX Power Customer Relations at 403-514-3990.
Avoid accidental damage to underground cables. Contact Alberta One Call at 1-800-242-3447 to locate buried utilities on your property before you start digging.
A damaged wire should be considered as dangerous as an undamaged wire. Do not attempt to locate or repair a damaged cable.
If you think you have a damaged cable on your property please call ENMAX Power Trouble Response, 403-514-6100.
ENMAX Power Trouble Response crews investigate reports of damaged cables. They are trained to assess the situation and if needed will schedule our underground crews to locate the problem. Typically, this process can be completed in 1 – 3 days.
After you contact ENMAX Trouble at 403-514-6100, we’ll send our crew to determine what’s causing the problem. Where possible, our crews will temporarily connect your home with 120 V - 240 V until the full repairs can be made.
Damaged underground cable information sheet
Our crews are not authorized to repair power cables on private property. This means that you (or if you’re renting, the property owner) will need to hire a certified electrician who will:
Obtain permits and approvals
Identify the approximate location of the damaged section of power cable
Coordinate having the power disconnected and reconnected
Uncover, repair and backfill underground wire
Our crews will repair damaged power cables in areas beyond your property line or within a utility right-of way. In these cases, you will be notified when the work will be done and what to expect.
You will not be charged for this work.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).