If you're new to the Calgary market or not interested in a retail plan, then the RRO is the option you're looking for.
The RRO, also known as the floating rate, can rise, fall or stay the same from month to month.
For more information about the RRO rate, please visit www.ucahelps.alberta.ca or call 310-4822.
If you live in one of the three municipalities below, please use the contact information listed to set up the RRO.
Cardston Contact: 310-2010 or 1-877-571-7111 (Outside Alberta)
Red Deer Contact: 310-2010 or 1-877-571-7111 (Outside Alberta)
Ponoka Contact: 310-2010 or 1-877-571-7111 (Outside Alberta)
Even if your usage stays the same from month to month, your bill can go up or down.
The RRO can be referred to as a floating or variable rate. Similar to floating or variable mortgages or loans, this means the RRO rate can change from month to month.
The RRO price changes because of factors such as demand, weather, plant maintenance, and the cost of fuel for generation plants.
The RRO, also known as the floating rate, can rise, fall or stay the same from month to month. The Alberta government removed the rate cap (6.8¢/kWh) from the RRO on December 1, 2019.
Yes, you have the choice to sign up for an energy plan from any retailer.
A Wire Service Provider delivers energy to your home through a network or system of wires.
An Energy provider/retailer sells electricity services to you. These companies are licensed by the Government of Alberta, but are not affiliated with the government.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).