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If you're new to the Calgary market or not interested in a retail plan, then the RRO is the option you're looking for.

The RRO, also known as the floating rate, can rise, fall or stay the same from month to month. The Alberta government removed the rate cap (6.8¢/kWh) from the RRO on December 1, 2019.

Apply for the RRO

For more information about the RRO rate, please visit www.ucahelps.alberta.ca or call 310-4822.




Not in Calgary? See below.

If you live in one of the three municipalities below, please use the contact information listed to set up the RRO.

Cardston
Contact: 310-2010 or 1-877-571-7111 (Canada/USA)

Red Deer
Contact: 310-2010 or 1-877-571-7111 (Canada/USA)

Ponoka
Contact: 310-2010 or 1-877-571-7111 (Canada/USA)

Regulated Rate Option (RRO) in Calgary

Regulated Rate Fluctuations

Even if your usage stays the same from month to month, your bill can go up or down.

The RRO can be referred to as a floating or variable rate. Similar to floating or variable mortgages or loans, this means the RRO rate can change from month to month.

The RRO price changes because of factors such as demand, weather, plant maintenance, and the cost of fuel for generation plants.

  • What is Regulated Rate Option (RRO)?

    The RRO, also known as the floating rate, can rise, fall or stay the same from month to month. The Alberta government removed the rate cap (6.8¢/kWh) from the RRO on December 1, 2019.

  • Does the RRO offer the best rate?
    The RRO can rise and fall based on market conditions such as supply and demand. This means that, at times, it could be lower than other rates available or it could be higher. The Alberta government removed the rate cap (6.8¢/kWh) from the RRO on December 1, 2019.
  • Is there an alternative to the RRO?

    Yes, you have the choice to sign up for an energy plan from any retailer. 

  • What is the difference between a wire service provider and an energy provider/retailer?

    A Wire Service Provider delivers energy to your home through a network or system of wires.

    An Energy provider/retailer sells electricity services to you. These companies are licensed by the Government of Alberta, but are not affiliated with the government.

  • Is the Regulated Rate Option (RRO) the best option for me?
    ​If you're comfortable with an electricity rate that can be less predictable, then the regulated rate option might be a good option for you.

    From bill to bill, the regulated rate option can stay the same or it can rise or fall depending on market conditions such as supply and demand. 

    The Alberta government removed the rate cap (6.8¢/kWh) from the RRO on December 1, 2019.

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Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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