Last Revised November 17, 2016
At ENMAX1, your privacy is important to us. We collect and use personal information about you to create and maintain a relationship that allows us to deliver top-quality products and services to you or your business. We are also careful to ensure that information is used responsibly, and only for the purposes for which you gave it to us, unless otherwise permitted or required by law.
This Commitment to our customers outlines the principles that we operate by with regard to the collection, use and disclosure of our customers' personal information.
The ENMAX Personal Information Commitment (sometimes referred to as our "Privacy Commitment") is intended to comply with Alberta's 'Personal Information Protection Act'. We have created this Commitment to ensure that we meet the needs of this legislation, and at the same time assure you that we will protect your personal information. It is also intended to meet the requirements under the Code of Conduct Regulation for distribution system 'owners', their 'regulated rate providers' and 'affiliated retailers' to protect customer information from improper use. For the purposes of your electricity service, ENMAX Power Corporation (EPC) is the distribution system 'owner', and ENMAX Energy Corporation (EEC) is EPC's 'regulated rate provider' and is an 'affiliated retailer' of EPC. EEC serves customers on the Regulated Rate Option (RRO) and default rate, and on competitive commodity contracts. If you are a default or RRO customer, EEC may not use your customer information for retail sales and marketing purposes without your active consent.
We want you to understand how and under what circumstances your personal information is collected and used, as well as what we're doing to ensure that your information is used according to good business practices and protected accordingly.
From time to time, we may make changes to this Personal Information Commitment. The Commitment is current as of the "last revised" date which appears at the top of the page.
There are a number of types of personal information that exist about you that we may collect. This information could be collected in person, over the telephone, through the mail or over the Internet.
The information we may collect or obtain includes but may not be limited to:
We need basic information about you in order to conduct business and provide products and services to you. We collect personal information only for the following purposes:
There are some circumstances where we may share some personal information about our customers with an affiliate or another individual or company. For example:
Any such disclosure of your personal information from ENMAX is made on a strictly confidential basis in accordance with all applicable laws and legislation, and the information is to be used only for the purpose for which it was shared.
ENMAX values your right to privacy and works hard to protect your personal information. ENMAX:
From time to time, ENMAX engages services providers located outside Canada, in the United States and in European countries, to help us to provide products and services to you. Regardless of where our service providers are located, ENMAX communicates its own commitment to privacy as well as its expectations regarding the confidentiality of your information to our service providers.
Accordingly, please be aware that ENMAX transfers personal information to service providers in the United States of America for the purposes of long term archiving, data retention and storage, communications for outage and emergency situations, and providing energy insights and usage reporting. Because of this, personal information may be subject to transfer to another jurisdiction (specifically, the United States of America). Reasonable measures we may take to protect your personal information while processed or handled by these service providers are subject to legal requirements in Canada and the United States of America and other foreign countries applicable to our affiliates, agents and service providers; for example, lawful requirements to disclose personal information to government authorities in those countries. The personal information may be subject to the laws of the applicable jurisdiction and may be accessible by courts, law enforcement and national security authorities of that jurisdiction. If you have any questions about the collection, use, or disclosure of personal information by a service provider outside Canada, please contact our Privacy Manager at
At ENMAX, we believe strongly in the power of choice. We are working hard to ensure we have and maintain your confidence and consent to collect, use and disclose your personal information for the purposes identified above. However, you do have a choice and can refuse or withdraw your consent at any time as follows:
We need your consent to collect, use and disclose your personal information. If you have already provided us with personal information, we would like to continue to use and disclose it for the purposes for which it was collected. If you do not contact us, we will assume that we may continue to do this in accordance with the standards described in this Personal Information Commitment. If you have any questions about our privacy practices, or if you wish to have your name removed from our marketing lists or withdraw your consent to the use and disclosure of some or all of your personal information, please call us at 310-2010 toll-free across Alberta or e-mail us at
We frequently communicate with our customers over the Internet, including on social media. We may also provide links to other sites for your convenience and information. We are not responsible for the content and the privacy practices of other sites. Moreover, third party social media accounts are public, and are not hosted on the servers of ENMAX. If you choose to access these other sites or interact with us via social media, we encourage you to read the terms of service and privacy policies of those third party service providers and those of any applications you use to access them.
Our website collects information every time you visit. We do this through small files known as cookies (browser cookies, web cookies) that are stored in your browser, as well as web beacons (pixel tags, clear GIFs) which collect information from these cookies.
Cookies are intended to improve your experience by remembering information such as your preferences, the pages you visited, or even whether you're logged in. This information helps us understand how people use our website, so we can continue to improve your experience when you visit. You can refuse or delete cookies by using your browser's Internet security settings or through security software; however, in some cases, performance of enmax.com may be affected.
We also use these technologies for marketing purposes, such as to remarket to past visitors of our website, and may use third-party service providers, including Google, to serve our ads to you when you visit other sites on the Internet. You are able to opt out of Google's use of remarketing cookies by visiting Google's Ads Settings and turning off "Ads Personalization", or generally, by visiting the Network Advertising Initiative opt-out page.
enmax.com uses three types of cookies:
Session cookies: These act as a memory for the website and remember selections or actions you took from one page to another. Session cookies are automatically deleted when you leave enmax.com.
Persistent cookies: These are saved as a file on your computer and record preferences, such as the city you live in or the language you prefer, for reference during the same or subsequent visits to the website. Unless you delete these cookies, they will remain on your computer until they expire.
Conversion beacons: These are bits of computer code that allow us to confirm whether you click on a button as part of a process on our site, or as part of an email. This code is saved in your browser and, similar to a session cookie, is removed once you close the email or leave our website.
The ENMAX Personal Information Commitment does not apply to information regarding ENMAX business customers. However, such information is protected by the Code of Conduct Regulation, other ENMAX policies and practices, and through contractual arrangements.
The ENMAX Personal Information Commitment and the practices and principles described in this document are subject to the provisions of all applicable legislation and regulations.
1 In the Personal Information Commitment, the words 'we', 'us', 'our' or 'ENMAX' refer separately and individually to ENMAX Corporation and each of its subsidiary companies, as they may exist from time to time. These include, without limitation, the subsidiaries operating under the following names: ENMAX Corporation, ENMAX Energy Corporation, ENMAX Power Corporation, ENMAX Power Services Corporation, ENMAX Encompass Inc., ENMAX Generation Portfolio Inc. and ENMAX Commercial Services Inc.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).
We are unable to provide chat services for payment arrangement setup/modifications. For these services, please call 310-3010.
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You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.