At ENMAX1, your privacy is important to us. We collect and use personal information about you to create and maintain a relationship that allows us to deliver top-quality products and services to you or your business. We are also careful to ensure that information is used responsibly, and only for the purposes for which you gave it to us, unless otherwise permitted or required by law.
We’ve based our ENMAX Personal Information Commitment on the Canadian Standards Association’s ‘CSA Model Code’. This promise to our customers outlines the principles that we operate by with regard to the collection, use and disclosure of our customers’ personal information.
The ENMAX Personal Information Commitment is intended to comply with Alberta’s 'Personal Information Protection Act'. We have created this Commitment to ensure that we meet the needs of this legislation, and at the same time assure you that we will protect your personal information. It is also intended to meet the requirements under the Code of Conduct Regulation for distribution system ‘owners’, their ‘regulated rate providers’ and ‘affiliated retailers’ to protect customer information from improper use. For the purposes of your electricity service, ENMAX Power Corporation (EPC) is the distribution system ‘owner’, and ENMAX Energy Corporation (EEC) is EPC’s ‘regulated rate provider’ and is an ‘affiliated retailer’ of EPC. EEC serves customers on the Regulated Rate Option (RRO) and default rate, and on competitive commodity contracts. If you are a default or RRO customer, EEC may not use your customer information for retail sales and marketing purposes without your active consent.
We want you to understand how and under what circumstances your personal information is collected and used, as well as what we’re doing to ensure that your information is used according to good business practices and protected accordingly.
There are a number of types of personal information that exist about you that we may collect. This information could be collected in person, over the telephone, through the mail or over the Internet.
The information we may collect or obtain includes but may not be limited to:
We need basic information about you in order to conduct business and provide services to you. We collect personal information only for the following purposes:
There are some circumstances where we may share some personal information about our customers with an affiliate or another individual or company. For example:
ENMAX values your right to privacy and works hard to protect your personal information. ENMAX:
From time to time, ENMAX engages services providers located outside Canada, in the United States and in European countries to help us to provide products and services to you. Regardless of where our service providers are located, ENMAX communicates its own commitment to privacy as well as its expectations regarding the confidentiality of your information to our service providers.
At ENMAX, we believe strongly in the power of choice. We are working hard to ensure we have and maintain your confidence and consent to collect, use and disclose your personal information for the purposes identified above. However, you do have a choice and can refuse or withdraw your consent at any time as follows:
We need your consent to collect, use and disclose your personal information. If you have already provided us with personal information, we would like to continue to use and disclose it for the purposes for which it was collected. If you do not contact us, we will assume that we may continue to do this in accordance with the standards described in this Personal Information Commitment. If you have any questions about our privacy practices, or if you wish to have your name removed from our marketing lists or withdraw your consent to the use and disclosure of your personal information, please call us at 310-2010 toll-free across Alberta or e-mail us at
Our website collects information every time you visit. We do this through a small file known as a cookie (browser cookie, web cookie) that is stored in your browser.
Cookies are intended to improve your experience by remembering information such as your preferences, the pages you visited or even whether you're logged in. This information helps us understand how people use our website so we can continue to improve your experience when you visit. Also the information we collect from the cookies is for our use only and will not be shared or used by other companies.
Cookies on enmax.com cannot be used to perform any task on your computer by ENMAX or a third-party, and they do not allow us to identify you or other visitors to our website.
Session cookies: Act as a memory for the website and remember selections or actions you took from one page to another. Session cookies are automatically deleted when you leave enmax.com.
Persistent cookies: Are saved as a file on your computer and record preferences such as the city you live in or language you prefer for reference during the same or subsequent visits to the website. You can refuse or delete these cookies by using your browser's Internet security settings or through security software. This will not affect the information available to you on our website, however in some cases performance, such as the time it takes to load a page may be affected.
Conversion beacons: These are bits of computer code that allow us to confirm whether you click on a button as part of a process on our site, or as part of an email. This code is saved in your browser, and similar to a session cookie, is removed once you close the email or leave our website.
The ENMAX Personal Information Commitment does not apply to information regarding ENMAX business customers. However, such information is protected by the Code of Conduct Regulation, other ENMAX policies and practices, and through contractual arrangements.
The ENMAX Personal Information Commitment and the practices and principles described in this document are subject to the provisions of all applicable legislation and regulations.
1 In the Privacy Commitment, the words 'we', 'us', 'our' or 'ENMAX' refer separately and individually to ENMAX Corporation and each of its subsidiary companies, as they may exist from time to time. These include, without limitation, the subsidiaries operating under the following names: ENMAX Corporation, ENMAX Energy Corporation, ENMAX Power Corporation, ENMAX Power Services Corporation, ENMAX Encompass Inc., ENMAX Generation Portfolio Inc. and ENMAX Commercial Services Inc.
You can choose any retailer listed at www.ucahelps.alberta.ca. Electricity delivery to your home or business isn't affected by your choice of retailer.