Unfortunately, no. The cost of moving a meter outside is the responsibility of the customer. If this option isn't for you, you can choose one of the following:
Call ENMAX Power Meter Reading at 403-514-3830 and supply us with a key to your property so we can ensure monthly accurate reads.
Submit a monthly read of your meter by sending us a photograph or an email with your read so we can ensure monthly accurate reads.
Digital meters are read by FortisAlberta remotely without having to physically visit the site. These automated meters provide FortisAlberta with daily meter reads eliminating the practice of estimated reads.
Demand meters flash the demand reads in kva and/or kw-different types may use different codes to indicate which read is which. The kWh display will have “kWh” indicated along the bottom of the screen
Smart meters are read electronically, but a customer can still check the read & submit it.
These meters are used to link a micro-generation unit to the grid. There are two separate data points; one that shows the amount of electricity that has been brought into the building from the grid and a second data point shows electricity that has been exported from the house back into the grid.
Customers in Calgary and Red Deer can call ENMAX Power’s meter read line 1-403-662-3250, or toll free at 1-866-443-6629, to record their reads on the 24 hour automated line, or
click here to submit a reading online.
For other areas reads must be submitted to the wire service provider.
Contact FortisAlberta or call 310-WIRES.
Customers in Crowsnest Pass, Cardston and Ponoka can call 1-866-6629 to submit a meter reading.
When customers call in a reading, it is up to the wire service provider as to whether the read will be used for billing purposes.
If you are in Calgary
click here to find out when we read your meter.
If your distributor is Fortis you can check out their website or by call 310-WIRE.
The most common reason would be access issues, normally either the meter is locked, inside the home, or somewhere or it is hazardous to access it. A dog in the yard, or even weather can prevent the reading of a meter.
If it isn’t read you can submit a read, or in ENMAX Power territory we can offer to keep a key or access code on file to use to access the meter.
Contact ATCO Gas for following reasons
Calgary: 403-245-7222 Edmonton & Area: 1-780-420-5585
Please check your manufacturer manual as different products have different ways to ignite your pilot light.
Alternately, you can call ATCO and they will relight your furnace for you.
Yes we can temporarily disconnect service at your property if its empy.Howerver you should be aware that you are still going to receive bills with transmission and distribution charges as long as there is meter at the property.
There is also a fee for the disconnection and reconnection.
Please contact ENMAX Power Corporation Trouble line 403-514-6100
You can call ENMAX Power Trouble line at 403-514-6100
Either call an electrician to have the house checked, or contact the City of Calgary at 311.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
For new services, transfers or renewals, please call 310-2010 or click here to self serve online.