Electricity

The regulated rate option (RRO)

A note on the Rate of Last Resort

On April 18^th 2024, the provincial government announced changes to the Regulated Rate Option for electricity consumers. The provincial government has said it is aiming for these proposed changes to come into effect by January 2025. The proposed changes include:

Renaming the default electricity rate from the Regulated Rate Option (RRO) to the Rate of Last Resort (ROLR)
Setting default electricity rates every two years
Requiring default providers to confirm with their customer within 90 days of providing services whether they’re choosing to sign a competitive rate contract or staying on the default electricity rate

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What is the RRO?

RRO electricity service comes with basic customer service options without having to sign up for a retail plan.

The RRO is set each month and depending on market conditions may go up or down which can affect what you pay on your bill.

Current Regulated Rate*

Select Option

12.814¢

PER KWH

Rate ceiling repayment in effect for RRO customers.

Current Market Rate**

10.366¢

PER KWH

*Advertised rate does not include an administration fee, regulated charges depending on usage and service area, or taxes.

**Fluctuates monthly based on market conditions.

Do you live in Red Deer, Cardston, or Ponoka? The RRO rates in Red Deer, Cardston and Ponoka are set by the applicable municipal government and the RRO service is provided by ENMAX Energy Corporation. If you live in one of these municipalities, please contact us to set up the RRO: 310-2010 or 1-877-571-7111 (Outside Alberta), or you can sign up online.

About the Calgary RRO rate

The RRO rate fluctuates each month based on market prices for electricity in Alberta, which depends on the forecast supply and demand across the province. This means the RRO rate can rise or fall depending on market conditions and therefore, RRO bills can vary even when consumption remains similar. Each month the Alberta Utilities Commission (AUC) reviews and acknowledges the rates charged for RRO service in Calgary which have been determined in accordance with ENMAX Energy’s approved energy price setting plan.

Am I on the RRO?

If you haven’t made the choice to sign up with one of the more than 30 retail electricity providers in Alberta, your electricity is likely being provided by the RRO provider in your area.