Want to know more about your ENMAX bill? Check out our Billing page or the questions and answers section to the right.
Learn more about your bill
Learn about paperless billing
You can learn more about how your bill is divided up, consumption and delivery charges and payment options.
View an example of a bill
The ENMAX Energy bill explained
Trouble paying your bill?
There are some factors that can lead to differences in your bills.
Number of days billed
Bills are generated based on when electricity and gas meter readings are received, and the time you're charged for could range from 27 to 35 days. This difference may give the impression that your usage has dramatically changed from the previous month.
Changes in weather
Very cold winter weather or very hot summer weather can also have a large impact on your bill.
In the winter, heating systems, lights and other appliances are often used more. During the summer, fans and air conditioners can use more power and increase your bill. A quick look at the weather trends on a weather website might offer some clues.
Changes around the house
Something as simple as in-laws staying with you, new appliances or new electronic devices can lead to an increase in your bill.
If you're on a regulated rate or variable rate, your charges could fluctuate due to a changing energy rate.
Occasionally, your electricity use will be based on an estimate. Once we’re able to read your meter – likely during the next bill cycle - you’ll see the confirmed amount on your bill. If you used less electricity than estimated, your bill will be lower. If you used more than the estimate, the difference will be added to your bill.
You can discover more about your bill on our Understanding Your Bill page.
This fee covers the costs related to billing you for electricity and providing customer service.
Payments can be made 24/7 using your online account or our Virtual Assistant at 310-2010. To see all your payment options, visit our
payment information page.
You can use your Visa® or MasterCard® credit cards for payments on ENMAX Energy residential and small commercial EasyMax® plans.
(Note: Debit cards, including Visa® debit or MasterCard® debit cards cannot be used for ENMAX payments.)
1. ENMAX Energy Residential and Small Commercial EasyMax® plans:
2. Regulated Rate Customers (RRO) and Municipal only accounts (Water/Sewer & Waste recycling):
Other ways to pay:
Trouble paying your bill?
Please view our resources and contacts to help you with your bill.
*Credit Card payments are only accepted online through enmax.com when you sign into your account or through our ENMAX Virtual Assistant at 310-2010. Please do not provide any credit card related information (card number, CVV, etc.) to us by e-mail, live chat or directly to one of our staff members.
To report that you've made a payment on your ENMAX account you can:
In certain municipalities, ENMAX Energy Corporation is responsible for billing water, sanitary, storm sewer, solid waste and other municipal services.
Learn more about the
additional services in which ENMAX Energy provides billing support.
Changes to your water charges on your bill? See our
Water Use page for ideas and resources.
The City of Calgary has contracted ENMAX to provide customer care and invoicing for municipal services provided by the City of Calgary.
For all Water and Waste/Recycling billing related inquiries please contact ENMAX Customer Care at 310-2010 or 1-877-571-7111 (Outside Alberta).
For non-billing related inquiries on Municipal services, examples of which include Street Cleaning, Tax Assessments, etc, please contact the City of Calgary 311 Contact Centre.
Setting up a landlord agreement means that electricity services will be transferred to you or your management company when a tenant leaves. This can help you avoid disconnections and additional fees.
If you have questions or would like to set up a landlord agreement, please call us at
ENMAX will not disclose the name of a customer billing at a specific address, however we can disclose if there is a vacancy at the address (A vacancy means no one has applied for service at the location).
As an owner, you need to notify ENMAX Energy every time you need to invoice for services in your name. ENMAX Energy will not set up services for a tenant based on information received from a Landlord unless the tenant has signed a Tenant Application Form.
No, you are only responsible for services billed under your name. In the event that you resume service under the Landlord agreement and your tenants had been disconnected, you will be responsible for the fee to re-energize your meter.
A landlord agreement can help provide peace-of-mind when renting out your property.
Have questions? Check out our questions and answers section for information on your account, how we invoice you, power outages, meter information and all of the services we provide for our customers across Alberta.
View all questions
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
For new services, transfers or renewals, please call 310-2010 or click here to self serve online.