There are some factors that can lead to differences in your bills.

Number of days billed

Bills are generated based on when electricity and gas meter readings are received, and the time you're charged for could range from 27 to 35 days. This difference may give the impression that your usage has dramatically changed from the previous month.

Changes in weather

Very cold winter weather or very hot summer weather can also have a large impact on your bill.

In the winter, heating systems, lights and other appliances are often used more. During the summer, fans and air conditioners can use more power and increase your bill. A quick look at the weather trends on a weather website might offer some clues.

Changes around the house

Something as simple as in-laws staying with you, new appliances or new electronic devices can lead to an increase in your bill.

Rate changes

If you're on a regulated rate or variable rate, your charges could fluctuate due to a changing energy rate.

Bill Adjustments

Occasionally, your electricity use will be based on an estimate. Once we’re able to read your meter – likely during the next bill cycle - you’ll see the confirmed amount on your bill. If you used less electricity than estimated, your bill will be lower. If you used more than the estimate, the difference will be added to your bill.

You can discover more about your bill on our Understanding Your Bill page. 

​This fee covers the costs related to billing you for electricity and providing customer service.

(Note: Debit cards, including Visa® debit or MasterCard® debit cards cannot be used for ENMAX payments.)

Other ways to pay:

• Internet banking
• Telephone banking
• In person at your bank
• Cheque by mail (ENMAX Energy, PO Box 2900 STN M, Calgary, AB T2P 3A7)
• Calgary City Cashier (Municipal Building, 800 MacLeod Trail S.E) Pre-authorized payment

*Credit Card payments are only accepted online through enmax.com when you sign into your account or through our ENMAX Virtual Assistant at 310-2010. Please do not provide any credit card related information (card number, CVV, etc.) to us by e-mail, live chat or directly to one of our staff members.

To report that you've made a payment on your ENMAX account you can:

• Call our Customer Care team at 310-2010, see our Contact us page for hours. during business hours
• Submit your proof of payment online or send your proof of payment to payments@enmax.com    
  

​The City of Calgary has contracted ENMAX to provide customer care and invoicing for municipal services provided by the City of Calgary.

For all Water and Waste/Recycling billing related inquiries please contact ENMAX Customer Care at 310-2010 or 1-877-571-7111 (Outside Alberta).

For non-billing related inquiries on Municipal services, examples of which include Street Cleaning, Tax Assessments, etc, please contact the City of Calgary 311 Contact Centre.

ENMAX will not disclose the name of a customer billing at a specific address, however we can disclose if there is a vacancy at the address (A vacancy means no one has applied for service at the location).​

As an owner, you need to notify ENMAX Energy every time you need to invoice for services in your name.  ENMAX Energy will not set up services for a tenant based on information received from a Landlord unless the tenant has signed a Tenant Application Form.

​No, you are only responsible for services billed under your name. In the event that you resume service under the Landlord agreement and your tenants had been disconnected, you will be responsible for the fee to re-energize your meter.