Emergency response by ENMAX takes precedence over all other work, which may result in extended outage durations. ENMAX will not be liable or pay costs associated with re-scheduling or canceling any scheduled minor service order. All work is performed in accordance with ENMAX's Distribution Tariff Terms and Conditions and applicable law.
We require a minimum of 3 business days’ notice to schedule all requests. Service charges may apply for cancellations less than 24 hours in advance.
The charge to complete the requested work is based upon the estimated time to complete the work and travel time; however, this charge is an estimate only and customer is responsible for all actual costs of the work. ENMAX will issue an invoice or a refund to the customer for any differences between actual and estimated costs. Additionally, If onsite conditions result in a variance from the estimated time required to complete the work, an adjustment to the amount charged may be applied.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).