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Because we're committed to Alberta

​Meter reade​r safety

Whether your meters are located inside or outside, ensure a clear line-of-sight to your electric and water meter by removing clotheslines, vegetation and other obstructions.

Find out more ​about our m​​​eter readers ​​​​​​​

ENMAX Power Corporation currently reads approximately 475,000 electricity meters and 360,000 water meters every month in Calgary. Electricity meters are generally located wherever the p​ower lines enter your house and can be either inside or outside a building. It's important to get the most accurate reads from your meter to ensure you are being billed for your actual consumption. Otherwise we have to estimate your usage, which can affect your bill. So providing safe access to your meter for our team of meter readers is essential to providing you with the best service possible.

Frequently asked questions

 

 

My retailer isn't ENMAX Energy Corporation - so why is ENMAX reading my meter?My retailer isn't ENMAX Energy Corporation - so why is ENMAX reading my meter?
Is personal information being sent by my RF/ERT meter?Is personal information being sent by my RF/ERT meter?
Are the read dates flexible? I want my meter read on Mondays.Are the read dates flexible? I want my meter read on Mondays.
ENMAX Power Meter Reading has a key to my property - how do I get it back?ENMAX Power Meter Reading has a key to my property - how do I get it back?
I want ENMAX Power Meter Reading to have a key to my property - who do I call?I want ENMAX Power Meter Reading to have a key to my property - who do I call?
What kind of security does ENMAX Power have for its customers' keys?What kind of security does ENMAX Power have for its customers' keys?
I've found ENMAX Power Meter Reading property - who do I call?I've found ENMAX Power Meter Reading property - who do I call?
My meter is damaged - who do I call?My meter is damaged - who do I call?
How often is my meter read?How often is my meter read?
What happens if my meter isn't read?What happens if my meter isn't read?
What if I have pets in my yard?What if I have pets in my yard?
How do I know what the meter reader looks like?How do I know what the meter reader looks like?
What hours do the meter readers work?What hours do the meter readers work?
How can I help the meter reader read my meter safely and efficiently?How can I help the meter reader read my meter safely and efficiently?
My meter is indoors - will ENMAX Power move it outside for me?My meter is indoors - will ENMAX Power move it outside for me?
Will the meter reader contact me before reading my meter?Will the meter reader contact me before reading my meter?
What happens if a person comes to read my meter outside of my read cycle?What happens if a person comes to read my meter outside of my read cycle?
Are they allowed to come into my yard?Are they allowed to come into my yard?
Why do they need to come in my yard/house - aren't all meters read through the telephone lines?Why do they need to come in my yard/house - aren't all meters read through the telephone lines?
How did they read my meter? My gates are locked.How did they read my meter? My gates are locked.
What is a bi-directional meter?What is a bi-directional meter?
Can the meter reader help me with my bill? Explain it to me?Can the meter reader help me with my bill? Explain it to me?
What types of meters do the meter readers read?What types of meters do the meter readers read?
What is an ERT or RF type meter?What is an ERT or RF type meter?
Why is my water read by an RF/ERT unit but not my electricity?Why is my water read by an RF/ERT unit but not my electricity?

​If you learn to read your electric meter and submit your own readings, it will result in more accurate readings than if we estimate your consumption.

You can send a clear photo of your meter to meters@enmax.com or you can submit a meter reading through our online form.

Need help? View an example photo to see what information we need.​​

ENMAX Power meter readers stick to a schedule to read all of the meters in Calgary homes and businesses. We can tell you when your meter is being read. Simply provide us with your site ID, and we can tell you when we'll visit.

Meter reader ​​​
Reading Your Meter

Information about your meter

Did you know ​our meter readers walk a combined distance that equates to walking around the earth more than two times every year!

Learn ​​​more​​​

Our meter readers

Alberta One Call

 

Where's the Line?

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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