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If you're new to the Calgary market or not interested in a retail plan, then the RRO is the option you're looking for.

Even though the rate can go up or down based on market conditions, the RRO is capped so you won't be charged more than 6.8¢ per kWh for electricity (other fees will apply).  

Apply for the RRO

For more information about the RRO rate, please visit www.ucahelps.alberta.ca or call 310-4822.

Not in Calgary? See below.

If you live in one of the four municipalities below, please use the contact information listed to set up the RRO.

Contact: 310-2010

Red Deer
Contact: 310-2010

Contact: 310-2010

Regulated Rate Option (RRO) in Calgary

Regulated Rate Fluctuations

Even if your usage stays the same from month to month, your bill can go up or down.

The RRO can be referred to as a floating or variable rate. Similar to floating or variable mortgages or loans, this means the RRO rate can change from month to month.

The RRO price changes because of factors like weather, plant maintenance, and the cost of fuel. However, because the RRO is capped, it will not go higher than 6.8¢ per kWh (other fees will apply).



Questions and Answers

​Understanding the other charges on your bill

Like gasoline or airline tickets, there are a lot of other fees and charges that go into your electricity bill. To learn more about what makes up your energy bill, have a look at our Understanding Your Bill page.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).


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