If you're new to the Calgary market or not interested in a retail plan, then the RRO is the option you're looking for.
Even though the rate can go up or down based on market conditions, the RRO is capped so you won't be charged more than 6.8¢ per kWh for electricity (other fees will apply).
For more information about the RRO rate, please visit
www.ucahelps.alberta.ca or call 310-4822.
If you live in one of the four municipalities below, please use the contact information listed to set up the RRO.
Fort MacLeod Contact: 403-553-4425
Cardston Contact: 310-2010
Red Deer Contact: 310-2010
Ponoka Contact: 310-2010
Even if your usage stays the same from month to month, your bill can go up or down.
The RRO can be referred to as a
variable rate. Similar to floating or variable mortgages or loans, this means the RRO rate can change from month to month.
The RRO price changes because of factors like weather, plant maintenance, and the cost of fuel. However, because the RRO is capped, it will not go higher than 6.8¢ per kWh (other fees will apply).
Like gasoline or airline tickets, there are a lot of other fees and charges that go into your electricity bill. To learn more about what makes up your energy bill, have a look at our
Understanding Your Bill page.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.